Operations Support Intern

5 days ago


Singapore Cheers Full time

COMPANY DESCRIPTION

Started in 2000, Cheers Holdings has since expanded to over 120 outlets situated across Singapore at convenient locations. Cheers Holdings cater to a diverse group of customers such as the young and trendy, students and working adults who lead active and busy lifestyles. If you are someone who is motivated, people-oriented and have passion for the retail industry, we are looking for you to join our Cheers family

DESIGNATION : Operations Support (CSM, OE, Compliance) Intern

RESPONSIBILITIES
- Manage various CRM platforms for collection of customer feedback (Zendesk, Medallia, RateIT)
- Support quality management and service processes
- Collect and analyse CRM-related data Design customer interaction that drives customer satisfaction
- Understand piece pick concept end-to-end process and identify pain points by monitoring and understanding the impact to business and operations
- Understand compliance process checks and identify pain points from team member, to recommend process streamlining + managing Google log sheet data
- Facilitate communication with key stakeholders

QUALIFICATIONS
- Ability to work in fast-paced environment
- Team player and ability to collaborate and work effectively with a variety of stakeholders

OTHER INFORMATION
- Work location: FairPrice hub (next to jookoon mrt)
- Work hours: Mon-Fri (8.30am-6pm)



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