Asset Management Manager

2 weeks ago

Singapore Salt Recruitment Full time

**Role Responsibilities**

This role is to define, establish Technology Lifecycle mgmt. process for the Bank including Product lifecycle, IT Asset (HAM/SAM) mgmt., Configuration management, License mgmt. & Obsolescence mgmt. sub-processes. This requires wider knowledge and expertise on the IT Service mgmt. processes and tools like Servicenow.

**Responsibilities**

Assist Global Process Owner to
- Establish a strategy and framework for a consolidated Technology Lifecycle mgmt. process for the Bank and help in establishing the org construct
- Draft end to end TLCM standards / process by collaborating with all relevant stakeholders across Product, Asset, Configuration, License and Obsolescence teams.
- Ensure the associated Tools and Technology is made operational and fit for use
- Institutionalize the process implementation across all Technology domains
- Conduct Operational Risk Assessments and seek approval from the Second line Risk Control Owner or ORO and any governance committee (such as PGC) approval if required.
- Review process on annual basis and identify scope for improvement and help drive efficiency in the organisation.
- Identify all the processes to be changed by the project in the inception phase.
- Represent in a PgSC or PSC member and held address / provide relevant updates
- Sign-off go live/release of major project deliverables to confirm suitability of any testing and compensating controls
- Define, measure, publish & control RIR metrics periodically. Attend Governance meetings (PgSC/PSC, PGC and other governance meetings)

**Strategy**
- Establish a strategy and framework for a consolidated Technology Lifecycle mgmt. process for the Bank and help in establishing the org construct

**Business**
- Ensure the TLCM process is defined, established and institutionalised across the Bank by well defined procedures and controls.

**Processes**
- Understanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt.

**People & Talent**
- Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise.
- Set clear objectives and provide steer to the team.
- Develop talent

**Risk Management**
- Collaborate with first and second line of Risk personal and help identify and document key risks for the process
- Support the management of the process professionally and efficiently, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken.
- Drive the adoption of “lessons learnt” driving consistency and efficiency and help improve process efficiency.

**Governance**
- Establish and run steering committees for Technology Lifecycle Management providing governance as per the Bank’s Programme Management standards.
- Ensure key risk, audit queries and issues are monitored and appropriately addressed by key stakeholders.
- Ensure adoption of the Process controls and reporting to ITSM Management and Second Line of Defence as appropriate.
- Manage and govern the Risk control metrics

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the ET - IT Service management to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Technology Governance, Risk and Control
- Service Owners across Enterprise Technology & TTO
- Domain Chief Architects
- Obsolescence Management
- License Management
- Asset Owners
- TTO Refinement Forum

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in ET - IT Service Management; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Experience in Process Management and Continuous Service Improvement
- 15+ years of experience, preferably, in the financial industry
- Bachelor’s degree in an Information Technology discipline or a related technical degree
- Knowledge on implementing ServiceNow modules is an added advantage
- Understanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt..
- Excellent organisation and le

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