Sr Dir, Professional Services Mgmt

**Company Description**
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The Customer Outcomes (CO) Asia[1] Leader is a core member of the CO APJ leadership team and a core member of the Asia Leadership Team. This role works closely with both CO leadership at APJ level and with ServiceNow Area Vice President in Asia to get our customers to value as quickly as possible, supporting the partner ecosystem as we achieve this.

The CO Leader focuses on both sales and delivery to ensure we run a profitable, healthy business that is effectively supporting ServiceNow customers, partners and our broader business. This is a highly visible, customer facing role responsible for day to day CO execution in Asia as well as providing key inputs to strategic planning as APJ continues to grow and mature.

[1] Asia encompasses the whole of South East Asia and Hong Kong

**Scope of the Role**
- Overall accountability for Customer Outcomes in the Area and the key point of contact for CO within the ServiceNow for Asia
- Location leader for Customer Outcomes in the Area
- Accountability for CO bookings (ES, Impact and Training) and Revenue
- Direct line management of the Services Sellers and matrix management of the entire CO team based in Asia
- Manage ServiceNow’s sales methodology Now Value including the effective execution of the GTM
- End-to-end sales management of our entire CO business (Expert Services (implementation consulting), Impact (Customer Success and Support) and Training)
- Build a strategic plan in alignment with the license organization and supporting the CO strategy
- Provide insight into the continued development of our CO global strategy and be involved in key strategic programs at global level to bring a perspective directly from customers and the field
- Work in alignment with our Partner organization to execute the GTM strategy around partners and ensure our co-sell and co-delivery strategy is effectively implemented
- Lead the development of mutual success plans between Partners and CO, increasing the level of shared work occurs at all strategic accounts Provide input to growth and strategic planning around skillsets and our labour profile based on in market demand
- Provides a key senior point of contact for customer steering committee meetings and escalations where required
- Recruit and develop high performers and provide support to the enablement and training of CO resources

**Qualifications** In order to be successful in this role, we need someone who has**:

- 15+ years of experience in General Management, including Sales, Customer Management and Consulting or Advisory Services
- 15+ years of experience building and executing strategic plans within a software company or environment
- a solid track record of hiring talented change agents that can conform to an aggressive culture while contributing to it all at the same time
- the capability to communicate a strategy and drive a team toward its adoption and execution
- been successful with their objectives within their team, and within their management

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

JV20

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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