Customer Care Officer

1 week ago

Singapore JJ Consulting Services Full time

Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).

Customer Care Officer (Shift hours at Raffles Place)

**Responsibilities**:

- Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
- Key Roles & Responsibilities
- Provide quality customer service to customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Handle customer service hotline and provide first level of support.
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Follow Standard Operating Procedures closely.
- Work as a team and ensure that the contact centre service level is met.
- Any other tasks assigned.

**Job Requirements**:

- Customer-oriented with good interpersonal and communication skills
- Highly adaptable to a fast-paced and dynamic environment
- Pleasant disposition and personality
- A team player
- Fresh graduates with a passion in customer service are welcome to apply

JJ Consulting Services

EA Licence No.: 12C6207

**Salary**: $1,163.00 - $5,014.00 per month

Schedule:

- Monday to Friday
**Experience**:

- customer service: 1 year (preferred)

  • Customer Care Officer

    1 week ago

    Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    The Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction. **Responsibilities**: - Man the hotline when rostered - Able to work on some weekends when rostered - Participate as member of...

  • Customer Care Officer

    1 week ago

    Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Assist customers in navigating respective...

  • Customer Care Officer

    1 week ago

    Singapore 9 KOI MARKETING PTE LTD Full time

    Roles & Responsibilitiesnovita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.Responsibilities:To deliver consistent customer experiences across multiple touch points Initiate ways to improve customers' experience ...

  • Customer Care Officer

    7 days ago

    Singapore 9 KOI MARKETING PTE LTD Full time

    Roles & Responsibilities novita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence. Responsibilities: To deliver consistent customer experiences across multiple touch points Initiate ways to improve customers'...

  • Customer Care Officer

    2 weeks ago

    Singapore SUCCESS SPARK Full time

    Our organization is growing and we are looking dor Customer Care Officer to support our organization. - Flexible timing - Able to work independently - Can work from home - Nice work environment and colleagues - Training will be provided - Those without experience will be considered too

  • Customer Care Officer

    1 week ago

    Singapore LINEAR FURNISHINGS PTE. LTD. Full time

    An online furniture shop looks for customer care officer who are 1, Good at inter person relationship 2, Must speak and write in English as well as Mandarin 3, Hands on with WhatsApp communication, social media blog 4, Good self management, can work without supervision

  • Customer Care Officer

    6 days ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Assist customers with online services,...

  • Customer Care Officer

    2 weeks ago

    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesOn behalf of the hiring company, which is a market leader in the energy sector, we are looking for a suitable candidate to join them as Customer Care Officer | SalesResponsibilitiesAdept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike ...

  • Customer Care Officer

    7 days ago

    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    Roles & Responsibilities On behalf of the hiring company, which is a market leader in the energy sector, we are looking for a suitable candidate to join them as Customer Care Officer | Sales Responsibilities Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike ...

  • Customer Care Officer

    3 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy Assist customers in navigating respective website and online services Maintain accurate records of customer interactions and transactions Collaborate with other team members to improve processes and enhance customer...