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Fulfilment Operations Intern

2 weeks ago

Singapore Loft Logistics Full time

Company

Loft Logistics

Designation

Fulfilment Operations Intern

Date Listed

05 Sep 2024

Job Type

Entry Level / Junior Executive
- Intern/TS

Job Period

Flexible Start, For At Least 3 Months

Profession

Logistics / Supply Chain / Transport

Industry

Logistics

Location Name

9 Loyang Way, Singapore

Address

9 Loyang Way, Singapore 508722

Map

Allowance / Remuneration

$800 - 1,100 monthly

Company Profile

**Job Description**:
**Key Responsibilities**:

- Operational Interaction:

- Manage daily interactions with assigned customers, including order handling, providing accurate information, and addressing complaints.
- Maintain and enhance customer relationships through effective communication and satisfaction management.
- Business Development:

- Facilitate new business workshops with customers prior to operational go-live, fostering collaboration, communication, and alignment.
- Process Improvement:

- Lead and execute operational process improvements within the warehouse.
- Conduct process mapping and data analysis to identify bottlenecks and inefficiencies.
- Implement and develop Standard Operating Procedures (SOPs) and/or Statements of Work (SOWs) for newly secured customers.
- Training and Support:

- Provide on-the-job training sessions for operational teams and lead efforts to enhance team performance.
- Be willing to assist in operational tasks to gain a comprehensive understanding of the operations.
- Administrative Duties:

- Review and cross-check monthly customer invoices against operational data.
- Liaise with operations to ensure quick and efficient resolution of customer issues and queries.
- Prepare reports, business correspondence, and procedure manuals as required.

**Requirements**:

- Currently pursuing Higher Nitec, a Diploma or Degree in Supply Chain Management, Logistics, Operations Management, or a related field.
- Strong interpersonal and communication skills.
- Ability to work effectively both collaboratively and independently in a fast-paced, dynamic environment.
- Enthusiasm for problem-solving and a genuine interest in logistics and supply chain management.
- Proven analytical skills with the ability to digest large amounts of data, identify key issues, and present information clearly to various stakeholders.
- Commitment to quality management and process improvement.
- Experience in identifying process improvements and coordinating their implementation.
- Strong customer service orientation with effective communication and problem-solving skills.
- Knowledge of basic operational handling procedures for warehousing.
- Ability to deliver polished outputs in PowerPoint, Excel, and Word formats.
- Excellent analytical skills with the ability to digest and present data concisely.
- Strong problem-solving abilities and a collaborative team player.
- High level of integrity and the ability to independently own projects and deliverables.
- Positive attitude, especially in high-pressure situations and when making mistakes.

Application Instructions