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Head of Operations

2 weeks ago

Downtown Core, Singapore Cosmose Full time

**Head of Operations**

Cosmose is a fast-growing software company on a path to revolutionise the $23 Trillion retail industry. Cosmose AI connects the best of offline and online to create a seamless experience for shoppers and increase sales for retailers. Cosmose AI employs world-class talents in its offices in Paris, Warsaw, Singapore, Hong Kong, Shanghai and Tokyo, including winners of international programming competitions such as ACM, ICPC and IOI. Cosmose AI empowers some of the world’s most prominent companies, including LVMH, Richemont, L’Oréal and Estée Lauder. It also offers AI-driven recommendations to users, encouraging them to shop in nearby stores, saving time, money, and the environment.

Cosmose AI is now valued at $500 million and backed by some of the most prestigious tech investors, including Tiga Investments, OTB Ventures, TDJ Pitango and NEAR Protocol.

**We’re looking for someone who**:

- Dreams Big: Ambitious, passionate and out to achieve massive goals
- Customer-centric: We care about our customers and strive to provide them with the best solutions
- Celebrates both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are setbacks
- Honesty and Integrity: We appreciate respectful feedback
- Problem Solver: You’re a fixer and not a complainer
- Actionable: Work fast, make smart decisions fast, move fast with conviction

**What you’ll do**:

- Lead business operations to support sustainable growth across business units and countries
- Support C-leadership in making decisions for operational activities and setting strategic short term and long term goals
- Develop and implement innovative and metric-driven processes and projects to achieve operational efficiencies within Sales, Marketing, Merchandising, Product, Engineering, Client Success, Customer Service, etc
- Construct and execute policies in multiple offices by working with key functional stakeholders across the region
- Build internal systems and tools that seamlessly connect different parts of the organization into a self-sustaining ecosystem
- Regularly evaluate the efficiency of standard operating procedures (SOPs) before making recommendations and eventually actioning upon them to create positive change
- Conduct regular meetings and retrospective sessions to understand and adapt to the strengths and weaknesses of various teams around the world
- Driving operational excellence in all aspects of the business

**What you’ll need**:

- Minimum of 10 years of operational management experience, preferably in the E-commerce or Consumer Tech industry, with at least 5 years of people management experience
- Regional market expansion or start-up experience is a strong plus
- Proven leadership experience and ability to build a winning team aligned with our great culture and values
- Strong business acumen and strategic thinking
- Robust organisational, communication, and stakeholder management skills.
- Excellent fluency in English, and the ability to speak in other Asian languages is a strong plus
- Excellent analytical skills and the ability to derive actionable insights from data
- Able to thrive in a high growth and start-up environment

**What you’ll enjoy**:
Read more on:
TechCrunch, Nikkei, CB Insights AI 100.