Unior Msp Technical Support Specialist

5 days ago


Singapore VIPERLINK PTE LTD Full time

Are you a tech-savvy problem solver with a passion for delivering top-notch customer service? Do you have experience with Microsoft 365, ticketing systems, and RMM tools? If so, we have an exciting opportunity for you to join our team as a Junior MSP Technical Support Specialist

We're seeking a talented individual who can communicate effectively with clients, troubleshoot issues like a pro, and provide exceptional support without sounding like a stereotypical "geek." If you're ready to showcase your technical expertise and make a real difference, we want to hear from you

**Responsibilities**:

- Troubleshoot and resolve issues related to Microsoft 365, ticketing systems, and RMM tools
- Collaborate with our team of IT experts to find solutions to complex problems
- Continuously expand your knowledge of the latest industry trends and technologies
- Maintain a professional and friendly demeanor when interacting with clients

**Requirements**:

- Some experience in MSP technical support or a related field
- Solid understanding of Microsoft 365, ticketing systems, and RMM tools
- Strong problem-solving skills and the ability to work independently
- Excellent communication skills, with the ability to explain technical concepts in a clear and concise manner
- A positive attitude and a commitment to providing outstanding customer service

**What we offer**:

- A supportive, collaborative work environment where your expertise is valued
- Opportunities for professional growth and development
- Competitive salary and benefits package
- The chance to work with a team of dedicated IT professionals who are passionate about helping clients succeed

If you're ready to take your technical support career to the next level and become the Tech Guru that clients love, please send us your resume and a cover letter explaining why you're the perfect fit for this role. We look forward to meeting you


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