Client On-boarding Analyst

**Company overview**

**Department Overview**
Operations Asia ex-Japan provides support to the Sales & Trading Front Office and ensures that business activities are carried out in an efficient, controlled, risk-free and timely manner. The Asia ex-Japan region has over 150 people based in Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, Singapore and Taiwan.

**Team Overview**
The Client Onboarding (COB) team is the central point of contact for both established and new clients account inquiries. When a business opportunity is established, the COB associate should liaise directly with the client to ensure their account will be set up with complete functionality on the trading and other internal operational platforms. Additionally, COB represents the client's interests to internal counterparts including but not limited to Credit Risk, Operations and Legal. For Sales coverage, COB ensures any client issues are promptly surfaced, escalated, and resolved in a timely manner so that the business with the client is not hindered or interrupted.

This role requires very strong relationship management, organizational and communication skills in order to give a commercial impact on the process. In addition, knowledge about the Firm's products and services is essential to draw the client closer for potential opportunities of cross products trading.

Internally the COB team is also responsible for establishing and implementing procedures and controls related to account opening as well as identifying ways to streamline the process. The team constantly works to enhance current technology for effectively capturing and managing the information and reference data of clients.

**Responsibilities**
- Responsible for the end to end on-boarding process of clients of different organisational types and locations
- Communicate with client to procure necessary information and documents for internal teams
- Handle client outreach requests throughout the process from initiation and follow-ups until completion.
- Maintain accurate and up to date tracking of assigned cases and provide updates as needed in a timely manner.
- Coordinate with Sales to prioritize account requests and communicate with internal groups
- Communicate with Sales teams to keep them and the clients updated about the progress
- Advise clients and internal stakeholders on emerging issues, troubleshoot problems and collaborate for solutions
- Work closely with internal stakeholders including Sales Support, Compliance, KYC Controls, Audit and Risk
- Awareness of regulatory environment, such as Tax (FATCA/CRS), Hong Kong and Singapore investor classifications and OTC Derivatives Transaction reporting and adherence.
- Participate in system development projects and UATs as COB team stakeholder
- Foster and deliver innovation to enable high productivity and client service

**Key contribution areas critical to success**:

- Flexibility and ability to work under pressure
- Multi-tasking skill in handling urgent and ad hoc requests within tight timeline
- Time management with priority set
- Detail oriented and strong awareness on cost and control
- Outgoing personality with confidence when dealing with internal and external clients
- A mindset of controls and a solid understanding of regulations and associated risks

**Requirements**:

- Minimum of 5 years of client onboarding experience in the banking industry
- Degree in finance or economics is preferred, however not mandatory
- Equity, Fixed Income derivative, IBD and prime brokerage products knowledge is preferred
- Knowledge in the industry regulations is a plus e.g. Dodd Frank, EMIR and FATCA
- Ability to develop working relationships with business partners
- Time management with ability to prioritize work.
- Project development and UAT experience is preferred

**Diversity Statement**
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

**DISCLAIMER**:
**This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.**

Nomura is an Equal Opportunity Employer