Operations Manager

2 weeks ago

Singapore HIGH NOTE HOSPITALITY GROUP PTE. LTD. Full time

This role is well-suited for a dynamic entrepreneur with a proven track record in launching, managing, and expanding a high-growth food brand that blends Asian and Western culinary traditions.

**Key Responsibilities**:
✔ **Product & Concept Development**
- Oversee the artisanal pastry and pie concept, ensuring authenticity and high-quality standards.
- Work closely with suppliers to develop and refine specialty pastry formulations.
- Lead the research and development of unique filling combinations that merge Southeast Asian and Australian/New Zealand flavours.

**✔ Operational Excellence as a Sales Strategy**:
Drive sales by embedding a strong operational foundation that ensures consistency, quality, and guest satisfaction.
- Champion day-to-day excellence across kitchen and front-of-house operations to ensure every product is served at its best.
- Use service flow, prep systems, and mise en place structures to reduce waste, shorten wait times, and enhance the guest experience.
- Translate operational insights into better sales performance by refining what works: from popular pie fillings to peak-hour prep strategies.
- Leverage POS and sales data to inform batch sizing, pastry production, and product assortment based on demand patterns.
- Maintain rigorous quality control, recognising that consistent product execution directly impacts guest trust and repeat visits.

✔ **Business Strategy & Expansion**
- Craft and execute a market entry strategy for artisanal pastries and pies in Singapore.
- Establish partnerships with specialty supermarkets, gourmet grocers, and high-end cafes to distribute products.
- Drive brand awareness and market validation through pop-ups, collaborations, and events.

✔ **Operations & Supply Chain Management**
- Set up and manage production workflows specific to handmade artisanal pastries and pies.
- Oversee logistics, cold chain distribution, and event catering operations.
- Ensure strict compliance with food safety regulations while optimising supply chain efficiency.

✔ **Marketing & Sales**
- Implement omnichannel sales strategies, including online, retail, wholesale, and event-based sales.
- Lead brand positioning efforts to differentiate the product as a premium, artisanal offering.
- Engage influencers and media to promote the brand and products.

**Additional Requirements**:

- Willingness to work hands-on in kitchen trials and production runs.
- A network of existing connections in the Australian, New Zealand and Singapore artisanal food scene is preferred.
- Able to work flexible hours based on event schedules, market demands, and production needs.
- Familiarity with Australian, New Zealand and Southeast Asian culinary trends.

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