Customer Success Manager

6 days ago


Kallang, Singapore Netpluz Asia Pte Ltd Full time

**Job responsibilities**
- Build and maintain strong relationships with customers to ensure long-term satisfaction.
- Act as the primary point of contact for customers by addressing concerns on services rendered and ensuring their needs are met.
- Handles order processing and procurement
- Coordinate with customers and partners on service provisioning
- Follow up on customers’ orders and after sales service
- Liaison with suppliers, internal support team and customers for order execution
- Oversee issues relating to dispatch of products to customers
- Identify operational gaps and drive to ensure closure, both internally and externally
- Generation of monthly reports

Any other ad-hoc duties as assigned

**Job requirements**
- Advantageous to possess 1 to 2 years working experience in Customer Success or Service Delivery with strong stakeholder management skills. Related working experience in Telco environment will be an added advantage.
- Positive attitude and excellent interpersonal skills
- Self-motivated and proactive in resolving issues
- Excellent communicator with fluency in **English and Mandarin** (to liaise with Mandarin-speaking customers)

Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Pay: $3,500.00 - $5,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement

Schedule:

- Monday to Friday

Work Location: In person

Expected Start Date: 02/06/2025



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