
L3 Front Office Support
5 hours ago
We are seeking a highly skilled L3 Front Office Support with experience in various programming languages to join our team. As an L3 Front Office Support, you will be responsible for providing advanced technical support to our front office systems, ensuring their stability, availability, and optimal performance.
**Responsibilities**:
- Provide L3 support for front office systems, including troubleshooting complex technical issues and identifying root causes
- Design and implement enhancements and optimizations to improve system performance and reliability
- Perform proactive monitoring and alerting of front office systems to prevent issues and minimize downtime
- Work closely with stakeholders, including traders and business analysts, to understand their requirements and provide timely and effective solutions
- Provide technical expertise and guidance to L1 and L2 support teams
- Conduct thorough impact analysis and risk assessments for system changes and deployments
- Document support procedures, knowledge articles, and incident resolutions for future reference
- Stay up to date with industry best practices and emerging technologies related to front office systems and programming languages
**Requirements**:
- Minimum of 5 years of experience in front office support
- Strong experience in programming languages such as Java,.NET, C, C#, or others
- Solid understanding of front office trading systems, order management systems, and market data feeds
- Proficient in troubleshooting complex technical issues and providing effective solutions
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills to collaborate effectively with different stakeholders
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