Associate, Operations
5 days ago
Ensign is hiring
**Responsibilities**:
- Process contracts, orders, invoices and ensure all documentation comply with revenue and company policy.
- Works with Sales, Project Management, Competency Towers and Customers to assist resolution to customer billing investigations and disputes.
- Prepare and follow up on renewals, terminations and planning for reporting and insights to Sales Team
- Monitor delivery/shipments of products to customers
- Maintenance of Sales related FAQ in collaboration with Sales, Finance and Ops, etc.
- Challenge legacy policies and procedures that complicate quote, order, invoice and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
- Provide proactive feedback to improve sales and support workflows (in systems) to work more effective and efficient
- Assist in ad hoc projects and tasks.
**Requirements**:
- CAN-DO attitude.
- Ability to work independently as well as within a team in a fast-paced environment.
- Ability to demonstrate creativity and analytical skills in problem solving.
- Ability to work on multiple projects simultaneously and react to changing priorities.
- Excellent interpersonal and communication skills.
- Strong ability to build trusted relationships with both internal and external stakeholders on a regular basis in relation to ongoing projects and operational trouble shooting
- Detail oriented, meticulous, systematic and possess strong documentation skills.
Preferred Skills / Qualities
A highly motivated individual with the ability to be mindfully present and appreciate the humour of each moment.
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