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Shop Manager
3 weeks ago
**Responsibilities:
- Manage and ensure smooth day-to-day front and back-end operations.
- Ensure service and operational excellence.
- To meet required performance standards and targets. Motivating and supporting shop staff.
- Hire, train, and oversee new staff.
- To plan staff hours and schedule of off day, annual leave and replacement off days.
- Respond to customer complaints and concerns in a professional manner.
- Monitor and manage inventory levels.
- Maintain cleanliness of the shop.
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays.
- Responsible for cash handling, banking and associated administration procedures, ensuring that all cash register operations are carried out in accordance with the company policies and procedures.
- Undertake store administration duties such as managing store budgets and updating financial records.
**Requirements**:
- Min. 3 years of relevant managerial/supervisory experience in retail/shop.
- Passion for the service industry.
- Team player.
- Ability to work in a fast-paced environment.
- Ability to multitask.
- Preferably with valid basic food handling certificate
- Able to work 6 days shifts (starting from 530am), including Weekends and Public Holidays.
Location: Woodlands