
Shop Manager
2 days ago
Roles & Responsibilities:
**1) Shop Operation Management**:
- Oversee the daily operation of the shop, ensuring cleanliness, organization, and efficient production processes.
- Allocate staff duties and responsibilities to ensure smooth operation and excellent customer service. Monitor inventory levels and coordinate with suppliers and production staff to maintain adequate stock levels.
**2) Retail Management**:
- Manage the setup and layout of the retail area to optimize space and enhance the shopping experience for both staff and customers.
- Implement merchandising strategies to showcase products effectively and drive sales. Monitor customer feedback and make necessary adjustments to improve the retail environment.
**3) Shop Sales and Marketing Management**:
- Develop and implement sales and marketing strategies to drive revenue growth and meet targets.
- Identify opportunities for promotions, discounts, and special events to attract new customers and retain existing ones. Analyze sales data and trends to identify areas for improvement and adjust strategies accordingly.
**4) Online Shop and Marketplace Management**:
- Manage the ECommerce Shop and other online marketplaces such as Lazada, ensuring product listings are accurate and up-to-date.
- Optimize product descriptions, images, and keywords to improve search ranking and visibility. Monitor online reviews and feedback, responding promptly to customer inquiries and resolving any issues to maintain a positive online reputation.
**Qualifications**:
- Diploma in Business Administration, Marketing, or related field preferred.
- Experience in retail management with a proven track record of success is a plus.
- Strong leadership and interpersonal skills, with the ability to motivate and coach a team.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office suite and experience with inventory management software preferred.
- Knowledge of ECommerce platforms and online marketplace management is a plus.
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