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Client Experience Coordinator

2 weeks ago

Downtown Core, Singapore FYYA Full time

We’re looking for a detail-oriented and empathetic **Client Experience Coordinator** to help ensure every interaction a client has with our brand is smooth, personal and impactful. This role bridges operations, communication and service—perfect for someone who enjoys solving problems, improving processes and making people feel genuinely supported.

**Key Responsibilities**
- Assist with **onboarding new clients**, managing follow-ups and keeping touch points consistent
- Coordinate calendars, reminders, and communications across the client journey
- Gather and organise **client feedback**, ensuring it is shared with the relevant teams
- Support event logistics, webinars and learning sessions
- Maintain up-to-date records in CRM and client tools
- Ensure all communication is on-brand, timely and aligned with our core values
- Contribute to internal process improvements that enhance overall client experience

**What You Bring and Gain**
- **1-3 years** experience in customer success, admin, operations or coordination roles
- Strong interpersonal and organisational skills
- A warm, professional communicator who enjoys helping others feel supported
- Detail-focused with the ability to juggle multiple priorities
- Passionate about service, quality and creating positive client interactions

**Benefits**
- Competitive base salary plus **performance-based incentives**:

- Ongoing **training, mentorship** and access to proven outreach tools
- **Clear career pathways** into client consulting, advisory or leadership roles
- A workplace culture that values **authenticity, impact and sustainable growth**:

- Recognition for both your **effort and outcomes**:

- The opportunity to make a **real difference in people’s lives—every single day**

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Work Location: In person