Voice Engineer

6 hours ago


Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

**Work Location: East**

**Work Type: Hybrid/ Onsite**

**Ref: HW431
**Responsibilities**

**- Manage operations and maintenance services**

**.I. Avaya UC & CC maintenance support.**

**II. Manage Service Desk ticketing.**

IV. Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

V. Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.

VI. Perform preventive and on-site maintenance of the telephone systems.
- Implement Avaya Enterprise Unified Communications system.
- Coordinate and work with vendors, carriers on VOIP infrastructure and trunk services.
- Produce and maintain all necessary technical documentations.

**Skills and Qualifications**

**- ITE / Diploma / Degree in any discipline.**

**- Minimum 2 years of experience working in a Voice / Avaya solutions**
- Good knowledge/ Experience in of **Avaya, Mitel, Cisco, Alcatel, or Microsoft Teams (or equivalent) will be an advantage.**
- **Have Avaya L1 to L2 resource with hands on Avaya AURA experience**
- Experience in developing and presenting sales proposals.
- Able to work in flexible schedule and work beyond outside of normal business hours when required.
- Require to perform standby duties
- Excellent communications skills.

We will get in touch to let you know what the next steps are.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

Thank you and we wish you all the best in your job searching
Best regards,

**Winnie Chen**
**Consultant (Technology Division)**
JonDavidson Pte Ltd (Subsidiary of Dynamic Human Capital Pte Ltd)
EA Licence No.: 08C4705 (12C6253)
EA Personnel Reg. No.: R1980765


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