Data Center Engineer

4 days ago


Singapore YI-KE INNOVATIONS PTE. LTD. Full time $3,000 - $4,500

Roles & Responsibilities

  • Supporting operation in the assigned process unit in DCS panel
  • Handling day-to-day duties and plant troubleshooting
  • Conducting field logging, routine sampling, and plant testing work
  • Ensuring equipment complying to SOP and working instructions
  • Management of the team, including all aspects of people and performance management.
  • Drive and work with support teams to resolve service disruptions and restore services as rapidly as possible.
  • Ensure timely escalation and track incident life cycle till resolution.
  • Document and update NOC operation processes and troubleshooting guides.
  • Identify areas for process and efficiency improvements within NOC.
  • Participate and contribute product or enhancement projects.
  • Other general duties

Requirements:

  • At least 3 years’ working experience in IT Helpdesk / NOC environment (Telco Environment)
  • At least 2 years’ management experience to lead a support team
  • Strong Communication Skills, with good email and verbal etiquette for compilation information / creation and dissemination of SOPs
  • Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification and escalation.
  • Able to work independently and as a good team player.
  • Good deductive reasoning and problem-solving ability.
  • Excellent verbal and written communication and presentation skills.


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