Senior Data Center Support Engineer

4 weeks ago


Singapore NTT DATA Full time

About the Role

We are seeking a skilled Senior Data Center Support Engineer to join our team at NTT DATA. As a key member of our technical support group, you will be responsible for providing high-level technical support and field engineering services to clients.

Job Responsibilities

  • Provide second-line remote and onsite technical support to clients, resolving complex technical issues and ensuring zero missed Service Level Agreement (SLA) conditions.
  • Manage standard and low-complexity incidents, conducting routine tasks while utilizing readily available information and following established practices and procedures.
  • Liaise with stakeholders, including client IT environments, carriers, and colleagues, to expedite diagnosis and resolution of errors and problems.
  • Investigate second-line support calls, identifying root causes of incidents and problems using knowledge articles.
  • Respond to and diagnose alerts, escalating to L3 Field Engineers when unable to resolve within stipulated time.
  • Ensure incidents are updated with progress and resolution details in a timely manner using required platforms.
  • Apply tools, techniques, and processes to track, log, report on, and correct configuration items, components, and changes.
  • Investigate problems in systems, processes, and services, assisting with implementation of agreed remedies and preventative measures.

Requirements

  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC.
  • Moderate level experience in Data Center technologies, network routing and switching, technical support, diagnosis, and troubleshooting.
  • Moderate level experience in relevant technology areas, including VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux.

Salary Range: $90,000 - $120,000 per annum

Benefits

We offer a competitive salary range, comprehensive benefits package, and opportunities for career growth and development. As an equal opportunity employer, we are committed to creating an inclusive work environment that values diversity and promotes equality.



  • Singapore NTT SINGAPORE PTE. LTD. Full time

    Job DescriptionThe Senior Data Center Support Engineer is a key role within our team, responsible for delivering exceptional technical support and field engineering services to clients.


  • Singapore Vantage Data Centers Full time

    About Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering innovative and sustainable solutions for hyperscalers, cloud providers, and large enterprises. With a presence in North America, EMEA, and Asia Pacific, we have evolved data center design to achieve dramatic gains in reliability, efficiency,...


  • Singapore SERVLINK TECHNOLOGY RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Physical IMACD support Installation of server Develop, manage, document, and update technical and quality standards. Data Center walkthrough services Escort Services Media management Data Sanitation site capacity movement Monitor and manage environment and equipment. Manage the movement of equipment. ...


  • Singapore PHAIDON INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

    Senior Architect PositionWe are seeking an experienced Senior Architect to join our team at Phaidon International (Singapore) Pte. Ltd.About the RoleThis is a highly demanding and rewarding role that requires a strong background in data center design and engineering. As a Senior Architect, you will be responsible for leading the design of critical...

  • IT Support Specialist

    3 weeks ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    NTT Singapore PTE. LTD. is seeking an experienced IT Support Specialist - Data Center Engineer to join our team.About the RoleWe are looking for a skilled professional to provide second-line remote and onsite technical support and field engineering services to clients. The ideal candidate will be responsible for proactively identifying and resolving...


  • Singapore NTT DATA Full time

    Job DescriptionWe are seeking a seasoned professional to lead our data center operations team, responsible for ensuring the efficient and reliable operation of our critical infrastructure systems.About the RoleThe successful candidate will be responsible for managing and maintaining our data center facilities, including mechanical, electrical, and plumbing...


  • Singapore NXERA SG PTE. LTD. Full time

    About the RoleWe are seeking an experienced Mechanical Engineer to join our team at NXERA SG PTE. LTD. as a Senior Mechanical Engineer for Data Center Systems. In this role, you will be responsible for designing and maintaining mechanical systems for data centers and similar critical facilities.Key ResponsibilitiesDevelop and implement comprehensive...


  • Singapore Vantage Data Centers Full time

    About Vantage Data CentersWe are a leading provider of data center infrastructure, committed to delivering reliable, efficient, and sustainable solutions to our customers.Job SummaryWe are seeking an experienced Customer Solutions Engineer to join our team. In this role, you will be responsible for supporting the development and execution of technical...


  • Singapore EDGENEXT LEGEND DYNASTY PTE. LTD. Full time

    About UsAt EDGENEXT LEGEND DYNASTY PTE. LTD., we strive to be at the forefront of innovation in data center operations.Job DescriptionWe are seeking a highly skilled Senior Data Center Operations Manager to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our global data...


  • Singapore EDGECONNEX SINGAPORE PTE. LTD. Full time $11,000 - $15,000

    The Senior Data Center Planning & Development Engineer plays a strategic role in the execution of EdgeConneX’s global expansion plans. This position requires a blend of analytical, creative thinking, and relationship-building skills to assess opportunities and develop recommendations that align with the Company’s growth objectives. The successful...


  • Singapore EAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. Full time

    Job DescriptionEAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. is seeking a highly skilled Senior Data Center Operations Manager to oversee the end-to-end operations and maintenance of data center facilities.Key Responsibilities:Lead 24/7 data center operations, ensuring compliance with regulatory and operational standards, and maintaining uptime and system...


  • Singapore EDGECONNEX SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Senior Data Center Planning & Development Engineer, APAC plays a strategic role in the execution of EdgeConneX’s global expansion plans. The position requires a blend of analytical, creative thinking, and relationship building skills to assess opportunities and develop recommendations that align with the Company’s growth...


  • Singapore EDGECONNEX SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Senior Data Center Planning & Development Engineer, APAC plays a strategic role in the execution of EdgeConneX’s global expansion plans. The position requires a blend of analytical, creative thinking, and relationship building skills to assess opportunities and develop recommendations that align with the Company’s growth...


  • Singapore RECRUITMENT ALLIANCE Full time

    We are seeking an experienced Senior Data Center Project Manager to join our team at Recruitment Alliance in Paya Lebar.Company OverviewOur client is a leading data center facility management company with a strong presence in the industry. As a Senior Data Center Project Manager, you will be responsible for managing and implementing data center building...


  • Singapore BDX Full time

    Responsibilities: This role will be responsible for a variety of data center functions, including: Assist with incident, change, and problem management Manage Data Centre inventories – equipment, testers, consumables, etc. Fault troubleshooting and rectification Support Planned Activities such as network / facilities upgrade, new installation Maintain...


  • Singapore AMAZON ASIA-PACIFIC RESOURCES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering...


  • Singapore Vantage Data Centers Full time

    Corporate Secretarial Associate / Paralegal Apply Location: Singapore, Singapore Time Type: Full time Posted On: Posted 2 Days Ago Time Left to Apply: End Date: December 31, 2024 (30+ days left to apply)Job Requisition ID: R16671About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate...


  • Singapore BDX Full time

    Big Data Exchange (BDX), A leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions. Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across...

  • Procurement manager

    1 month ago


    Singapore Digital Edge Data Center Full time

    Select how often (in days) to receive an alert: Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital. Our...


  • Singapore AIM RECRUIT CONSULTANCY PTE. LIMITED Full time

    Job OverviewAIM RECRUIT CONSULTANCY PTE. LIMITED is seeking an experienced Senior Data Center Solutions Specialist to join our team.Key ResponsibilitiesSourcing new business by establishing relationships with potential customers, decision makers, and target accounts in the Data Center segment.Analyzing market strategies, deal requirements, and evaluating...