Senior Data Center Support Engineer
5 hours ago
About the Role
We are seeking a skilled Senior Data Center Support Engineer to join our team at NTT DATA. As a key member of our technical support group, you will be responsible for providing high-level technical support and field engineering services to clients.
Job Responsibilities
- Provide second-line remote and onsite technical support to clients, resolving complex technical issues and ensuring zero missed Service Level Agreement (SLA) conditions.
- Manage standard and low-complexity incidents, conducting routine tasks while utilizing readily available information and following established practices and procedures.
- Liaise with stakeholders, including client IT environments, carriers, and colleagues, to expedite diagnosis and resolution of errors and problems.
- Investigate second-line support calls, identifying root causes of incidents and problems using knowledge articles.
- Respond to and diagnose alerts, escalating to L3 Field Engineers when unable to resolve within stipulated time.
- Ensure incidents are updated with progress and resolution details in a timely manner using required platforms.
- Apply tools, techniques, and processes to track, log, report on, and correct configuration items, components, and changes.
- Investigate problems in systems, processes, and services, assisting with implementation of agreed remedies and preventative measures.
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC.
- Moderate level experience in Data Center technologies, network routing and switching, technical support, diagnosis, and troubleshooting.
- Moderate level experience in relevant technology areas, including VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux.
Salary Range: $90,000 - $120,000 per annum
Benefits
We offer a competitive salary range, comprehensive benefits package, and opportunities for career growth and development. As an equal opportunity employer, we are committed to creating an inclusive work environment that values diversity and promotes equality.
-
Data Center Support Engineer
2 weeks ago
Singapore SERVLINK TECHNOLOGY RESOURCES PTE LTD Full timeRoles & ResponsibilitiesResponsibilities: Physical IMACD support Installation of server Develop, manage, document, and update technical and quality standards. Data Center walkthrough services Escort Services Media management Data Sanitation site capacity movement Monitor and manage environment and equipment. Manage the movement of equipment. ...
-
Data Center Energy Specialist
7 days ago
Singapore Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering innovative and sustainable solutions for hyperscalers, cloud providers, and large enterprises. With a presence in North America, EMEA, and Asia Pacific, we have evolved data center design to achieve dramatic gains in reliability, efficiency,...
-
Global Leader in Data Center Design
1 week ago
Singapore NTT DATA Full timeAbout the RoleWe are seeking an experienced Senior Director, Design Management to lead our team of design professionals and oversee the development of high-quality data center designs for our clients in Japan and APAC regions.Job DescriptionThe ideal candidate will have a strong background in designing critical facilities and complex infrastructure, with at...
-
Senior Data Center Operations Manager
7 days ago
Singapore NTT DATA Full timeJob DescriptionWe are seeking a seasoned professional to lead our data center operations team, responsible for ensuring the efficient and reliable operation of our critical infrastructure systems.About the RoleThe successful candidate will be responsible for managing and maintaining our data center facilities, including mechanical, electrical, and plumbing...
-
Data Center Facilities Engineer
3 weeks ago
Singapore Equinix Full timeJob Overview We are seeking a skilled Data Center Facilities Engineer to join our operations team. As a key member of our team, you will be responsible for maintaining critical facilities infrastructure and delivering best-in-class service to our data center customers. Responsibilities Performs site inspections and monitors building and data center...
-
Senior Data Center Operations Manager
2 weeks ago
Singapore EAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. Full timeJob DescriptionEAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. is seeking a highly skilled Senior Data Center Operations Manager to oversee the end-to-end operations and maintenance of data center facilities.Key Responsibilities:Lead 24/7 data center operations, ensuring compliance with regulatory and operational standards, and maintaining uptime and system...
-
Singapore Vantage Data Centers Full timeAbout Vantage Data CentersWe are a leading provider of data center infrastructure, committed to delivering reliable, efficient, and sustainable solutions to our customers.Job SummaryWe are seeking an experienced Customer Solutions Engineer to join our team. In this role, you will be responsible for supporting the development and execution of technical...
-
Data center engineer
2 weeks ago
Singapore TITANICOM TECH (SINGAPORE) PTE. LTD. Full timeRoles & Responsibilities Responsible for ensuring the availability and reliability of multiple data centers to meet IDC operational requirements. Conduct daily inspections of servers, switches, power environments, etc., to maintain a good operating environment in the data center and provide feedback data. Install, maintain, and troubleshoot server...
-
Data center facilities engineer
2 months ago
Singapore AMAZON ASIA-PACIFIC RESOURCES PRIVATE LIMITED Full timeRoles & ResponsibilitiesWe are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering...
-
Senior / engineer, data center operations
1 week ago
Singapore BDX Full timeBig Data Exchange (BDX), A leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions. Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across...
-
Data Center Engineer
3 months ago
Singapore Jane Street Full timeAbout the Position We are looking for an experienced Data Center Engineer to design, build, scale, and perform daily maintenance work in our regional data centers across Asia Pacific. This is a hands-on position that will require a strong communicator with excellent people skills who can manage projects and take ownership of our daily operational tasks...
-
Singapore ADECCO PERSONNEL PTE LTD Full timeJob Overview:We are seeking a highly skilled Senior Electrical Engineer to join our team at ADECCO PERSONNEL PTE LTD. As a key member of our infrastructure team, you will be responsible for designing and executing regional space, power, cabling, and other infrastructure requirements in support of Edge network needs.About the Role:This is an exciting...
-
Procurement manager
4 days ago
Singapore Digital Edge Data Center Full timeSelect how often (in days) to receive an alert: Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital. Our...
-
Sales Engineer, Data Center
2 weeks ago
Singapore VERTI HUMAN CAPITAL PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesINFORMATION: As a Data Center Segment expert, the Sales Engineer is responsible for leading, developing sales strategies and plans as well as generate new business opportunities to the company. The position does this by locating, developing, defining, negotiating, and closing business relationships with...
-
Senior Sales Support, Data Centers Specialist
3 weeks ago
Singapore Caterpillar Full timeJob Title: Senior Sales Support, Data Centers SpecialistJob Summary:Caterpillar is seeking a Senior Sales Support Specialist for Data Centers to join our team in Singapore. As a key member of our sales team, you will play a critical role in supporting and driving the achievement of our business plan by monitoring the business and generating recommendations...
-
Regional Sales Engineer
4 months ago
Singapore P'NNACLE PTE. LTD. Full timeRoles & Responsibilities Generate new business opportunities and proposes potential business deals Establish, cultivate, and maintain key relationships with end customers Provide front line Data Center related marketing and technical support to distribution partners and dealers, when necessary. Analyze sales and market data to provide relevant...
-
MT - Data Center Engineer
4 weeks ago
Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full timeRoles & ResponsibilitiesData Center EngineerSmart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals. We are currently looking...
-
Singapore AMAZON ASIA-PACIFIC RESOURCES PRIVATE LIMITED Full timeRoles & ResponsibilitiesAs a Data Center Design Manager you will be part of a global engineering leadership team, comprised of highly effective Architects, Structural, Civil, Mechanical, Electrical, and Control Engineers. AWS drives the engineering on our capacity delivery projects. This unique vantage point allows the Design Managers to maintain a close...
-
Data Center Infrastructure Management Specialist
3 weeks ago
Singapore NTT DATA Full timeJob OverviewAbout NTT DATANTT DATA is a trusted global innovator of business and technology services. We help clients innovate, optimize and transform for long-term success.Your RoleAs a Data Center Infrastructure Management Specialist, you will design, plan, install, and/or maintain mechanical, electrical, plumbing, and other infrastructure systems in...
-
Data Center Engineer
4 weeks ago
Singapore CLOUDFLARE, PTE. LTD. Full timeRoles & ResponsibilitiesAbout The RoleAn engineering role at Cloudflare that provides an opportunity to address some big challenges, at scale. In this role, you will be focused on ensuring the stability of our global network. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, and with various vendors...