IT Support Specialist

3 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

NTT Singapore PTE. LTD. is seeking an experienced IT Support Specialist - Data Center Engineer to join our team.

About the Role

We are looking for a skilled professional to provide second-line remote and onsite technical support and field engineering services to clients. The ideal candidate will be responsible for proactively identifying and resolving technical incidents and problems, restoring service to clients by managing incidents and seeing them through to an effective resolution.

Key Responsibilities
  • Manage standard and low complexity incidents, conducting routine and repetitive tasks while using readily available information and following standard practices and procedures.
  • Provide remote support in Data Center and Storage technologies.
  • Diagnose and troubleshoot technical issues.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNP (DC), ONTAP etc.).
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
  • Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager.
  • Moderate level experience in technical support to clients.
  • Moderate level experience in diagnosis and troubleshooting.
  • Moderate level experience providing remote support in Data Center and Storage technologies.
  • Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux).
Salary

The estimated salary for this role is SGD $80,000 - $120,000 per annum, depending on experience.

Why Join Us

As an IT Support Specialist - Data Center Engineer at NTT Singapore PTE. LTD., you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients. We offer a competitive salary, benefits, and opportunities for growth and development.



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