Executive / Senior Executive Business Analytics (Customer Experience)

2 weeks ago


Singapore Singapore Airlines Full time
Job Description

The successful candidate will be part of the Buisness Analytics Department of Customer Experience Division.

  • Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
  • Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
  • Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
  • Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
  • Engage BUs and stations on their requirements to develop insightful Tableau dashboards
  • Apply analytics on business problems and hypotheses using Customer Datamart (CDm) data and other datasets to develop insights and recommendations for Business Units
  • Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required
  • Perform analytics on customer data to help them to improve customer satisfaction by identifying trends, main issues, focus areas
  • Perform analytics on customer data to help them to increase revenue by identifying customer spending trends and patterns, demographics, etc
  • Work with IT to extract the relevant data to assist BUs to perform analytics. Also with Data Engineers and Scientists to transform data and build data models for segmentation
  • Produce succinct slides to show data charts/trends on focus topics and problem areas
  • Clear presentation to BUs, key stakeholders on analytics findings

Requirements

  • Produce succinct slides to show data charts / trends on focus topics and problem areas
  • Clear presentation to BUs, key stakeholders on analytics done.
  • Proficiency in Tableau and Alteryx. Knowing Python, Gen AI and SQL will be an advantage.
  • Analytical, problem solving, collaborative, presentation skills are essential.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
  • Vp, data

    1 month ago


    Singapore Page Executive Full time

    Lead impactful data transformation at a major financial institution. High-level exposure working directly with senior leadership to drive innovation. About Our Client The client is aleading global financial institutionwith a strong presence in Singapore, known for its innovative approach to banking and commitment to data-driven decision-making. They are...

  • Vp, data

    1 month ago


    Singapore Page Executive Full time

    Lead impactful data transformation at a major financial institution. High-level exposure working directly with senior leadership to drive innovation. About Our Client The client is a leading global financial institution with a strong presence in Singapore, known for its innovative approach to banking and commitment to data-driven decision-making. They are...


  • Singapore Business Executive Coach Full time

    Consulting Partner - Recruitment We are a Niche-Boutique Executive Search firm specializing in recruitment solutions for top-tier industrial experts immersed in STEM (Science, Technology, Engineering & Mathematics) Industries. We had a great momentum build up over the last 6 months, that has now enabled us to hire with confidence on the next few talents for...


  • Singapore Page Executive Full time

    Exciting fast-growing digital-first organization Key senior leadership role in a people-empowering environment About Our Client Our client is a dynamic and innovative organization that has become a household name across Southeast Asia. Over the last few years, they have achieved unprecedented growth, leveraging cutting-edge technology to empower millions of...


  • Singapore BTI Executive Search Pte Ltd Full time

    My client, an established local manufacturing company in Singapore is now seeking a Senior Accounts Executive. This is a fantastic opportunity for a finance professional who thrives in a hands-on role and enjoys contributing to the smooth functioning of financial operations. As a Senior Accounts Executive, you will be responsible for managing the...


  • Singapore Business Executive Coach Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will provide regional payroll support for Singapore local employees and expatriates in the countries we operate in. Process payroll for Singapore entities and liaise with regional payroll vendors, review and validate payroll processing and...


  • Singapore Executive Access Full time

    We are seeking a highly skilled and experienced Executive Assistant to support our company directors in various administrative duties.General administrative tasks, including finance and accounting related workLiaising with bankers to provide documentation for Know Your Customer (KYC) purposesTo qualify for this role, you must possess:A minimum of 2 years'...


  • Singapore Target Partners Executive Search Full time

    About the RoleWe are seeking a highly motivated Senior Finance Specialist to support our team in executing projects and financing opportunities. This is an excellent opportunity for individuals with a strong background in structured finance to grow their careers.ResponsibilitiesEvaluate projects and financing opportunities to assess their suitability for...


  • Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Business Development Executive for a corporate B2B sales executive for headhunting.Responsibilities: Able to identify and develop new business opportunities for the company Face-to-face or over-the-phone meetings with customers/clients Cultivate and expand connections with customers/clients Recognize your...


  • Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Business Development Executive for a corporate B2B sales executive for headhunting.Responsibilities: Able to identify and develop new business opportunities for the company Face-to-face or over-the-phone meetings with customers/clients Cultivate and expand connections with customers/clients Recognize your...


  • Singapore EXECUTIVE OFFSHORE PTE. LTD. Full time

    Senior Chartering and Commercial Executive RoleWe are seeking a highly motivated Senior Chartering and Commercial Executive to join our team at Executive Offshore Pte. Ltd.About the CompanyExecutive Offshore is a leading provider of high-quality offshore services, operating an exclusive fleet of modern vessels catering to clients in the Oil and Gas...


  • Singapore AP EXECUTIVE PTE. LTD. Full time

    About the RoleWe are seeking an Executive Director of Family Office Operations to spearhead our organization's administrative and operational management. This leadership position combines strategic communication, efficient administrative operations, and effective communication with external and internal stakeholders.Key ResponsibilitiesCollaborate with...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    About Treetops Executive ResidencesAt Treetops Executive Residences, we pride ourselves on delivering exceptional experiences for our guests. As a leading provider of luxury accommodations, we are seeking an experienced Cafe Manager to join our team.Job SummaryThe successful candidate will be responsible for overseeing the day-to-day operations of our café,...


  • Singapore EXECUTIVE OFFSHORE PTE. LTD. Full time

    Roles & ResponsibilitiesExecutive Offshore was established to provide high quality services to the offshore industry. The company operates an exclusive fleet of modern offshore vessels to cater to clients requiring quality offshore support services in the Oil and Gas Industry.Executive Offshore is part of Executive Group, an ensemble of seven maritime...


  • Singapore DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD. Full time

    Job Description:We are seeking a highly skilled Data Analytics Enablement Strategist to join our team in Singapore. This is a fantastic opportunity for someone who is passionate about enabling customers to succeed with their data analytics endeavors.In this role, you will work closely with our Go-To-Market teams to develop enablement strategies that meet the...

  • Consulting partner

    1 month ago


    Singapore Business Executive Coach Full time

    Consulting Partner - Recruitment We are a Niche-Boutique Executive Search firm specializing in recruitment solutions for top-tier industrial experts immersed in STEM (Science, Technology, Engineering & Mathematics) Industries. We had a great momentum build up over the last 6 months, that has now enabled us to hire with confidence on the next few talents for...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    About Treetops Executive ResidencesAt Treetops Executive Residences, we strive to provide exceptional service to our guests. Our concierge officers play a vital role in ensuring that every guest feels welcome and valued.Job Responsibilities:We are seeking a highly skilled Concierge Officer to join our team. The ideal candidate will be responsible...


  • Singapore Space Executive Full time

    About the Company A leading fintech group poised to redefine wealth management through a cutting-edge platform. The company is on an ambitious journey to create a state-of-the-art solution tailored to modern wealth management needs. Role Overview The CEO will play a pivotal strategic and operational role in leading the company’s vision and execution for...


  • Singapore Executive Access Full time

    About Executive AccessAt Executive Access, we provide exceptional services to our clients. Our team of experts is dedicated to delivering high-quality support.Job SummaryWe are seeking a highly skilled Business Development Associate to join our team. The successful candidate will be responsible for providing general KYC support, liaising with the bank for...


  • Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time

    Job OverviewTELESOURCE EXECUTIVE SEARCH PTE. LTD. is seeking a Senior Business Solutions Specialist to join our team.About the RoleAs a Senior Business Solutions Specialist, you will work collaboratively with clients and stakeholders to research and elicit, analyze, validate and document business requirements. You will translate business needs into...