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Application Production Support

1 month ago


Singapore NEW TONE CONSULTING PTE. LTD. Full time $6,000 - $9,500

We are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.

Responsibilities:

  • Provide L1/L2 application support to end-users.
  • Escalate unresolved tickets to appropriate teams following established procedures.
  • Deliver excellent customer service to build trust and positive relationships with users.
  • Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
  • Maintain and update knowledge articles.
  • Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.

Ideal candidate:

  • Basic troubleshooting skills on AS400 and Unix.
  • Strong knowledge of SQL queries and data analysis.
  • Familiarity with production support tools like ServiceNow and JIRA is a plus.
  • Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
  • Proactive, positive attitude with a team-oriented mindset.
  • 7+ years of experience in IT production L1/L2 support within the banking industry.
  • Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
  • Experience with Olympic banking system is a strong advantage.