Application Production Support
1 month ago
We are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.
Responsibilities:
- Provide L1/L2 application support to end-users.
- Escalate unresolved tickets to appropriate teams following established procedures.
- Deliver excellent customer service to build trust and positive relationships with users.
- Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
- Maintain and update knowledge articles.
- Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.
Ideal candidate:
- Basic troubleshooting skills on AS400 and Unix.
- Strong knowledge of SQL queries and data analysis.
- Familiarity with production support tools like ServiceNow and JIRA is a plus.
- Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
- Proactive, positive attitude with a team-oriented mindset.
- 7+ years of experience in IT production L1/L2 support within the banking industry.
- Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
- Experience with Olympic banking system is a strong advantage.
Tell employers what skills you have
Application Architecture
COBOL
Troubleshooting
Oracle
As400
Core Banking
Corporate Actions
Unix
Service Level
Reliability
IT Operations
SQL
JIRA
Application Support
Deposits
Banking
ServiceNow
Disaster Recovery
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