
Travel Operations Executive
5 days ago
General Summary of Responsibilities
• Responsible for all aspects of day-to-day travel operations
• Handle FIT and Group bookings from end-to-end : enquiry to quotation, to booking, to follow up arrangement, to travel coordination up till the guest departure
• Ensure that tour operations run smoothly, according to established itineraries
Specific Job Requirements
Provide travel service and support to travel agents, clients, guests (collectively known as Asler Travel's "customers")
• Respond to customers' email, whatsapp and phone enquiries with hotel/tour suggestions and quotations
• Mandarin & English (written and spoken) language skills to communicate with customers and suppliers
• Source and negotiate with suppliers (e.g. hotel, restaurants, transportation) for better rate and/or conditions
• Provide information on travel requirements
• Assist with customers' requests and handle them appropriately
• Place bookings with hotels, restaurants, transportation and provide confirmation to customers
• Reconfirm bookings when nearing confirmation deadline and follow up with
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