This is an IT support group | Customer Success Executive

5 days ago


Singapore This is an IT support group Full time

Our Company is working closely with a prestigious public listed organisation in Singapore. We are seeking a Customer Success Executive with a demonstrated track record of successfully retaining and expanding the business footprint of the existing customer base for our product distribution and calibration service business.
Responsibilities:
Responsible for sales, marketing and account management of test, measurement and calibration solutions.
Secure product distribution and calibration service business to meet the orders target.
Develop and maintain an effective network of customers within your focus of responsibility.
Ensure customer satisfaction expectations are exceeded.
Build and strengthen relationships with customers to become their trusted solution partner.
Maintain a cheerful attitude while answering all inbound calls and addressing customer needs.
Provide all necessary data to sales manager upon request for department meetings.
Establish active communication and engagement with other departments, e.g., Store & Procurement.
Work in partnership with the instrument service and maintenance team as part of a Solutions Team.
Requirements:
Good knowledge in the test and measurement industry.
Meticulous, able to handle orders accurately and efficiently.
Problem solver with strong emotional intelligence skills and effective customer management capabilities.
Comfortable with technology and IT tools. Proficiency in MS Office (Word, Excel, PowerPoint) and Enterprise Systems (SAP).
Ability to work extended hours when necessary.
Higher Nitec / Diploma / Degree in any discipline.
Preferably 1-2 years in sales or marketing.
Knowledge of Excel and other data management software.
Technical background and/or services background to support customer requirements.
Self-starter and result-oriented with strong analytical skills.
Innovative and proactive.
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