This is an IT support group | Food Services Operations Manager
1 week ago
Responsibilities:
Operations Management: Oversee daily activities of multiple restaurants, ensuring smooth front and back-of-house operations, adherence to service quality, and guest satisfaction.
Training and Compliance: Drive operational excellence through regular training, inspections, and implementation of SOPs and regulatory compliance measures.
Resource Allocation: Monitor and allocate resources effectively, addressing operational issues promptly to minimize service disruptions.
Team Development: Lead and coach the Operations Team, setting performance metrics and individual development plans.
Brand Promotion: Ensure consistent execution of marketing campaigns and uphold brand standards to reinforce brand identity and enhance customer experiences.
Financial Optimization: Analyze P&L statements, control expenses, and identify cost-saving opportunities to achieve budgeted revenues and financial targets.
Inventory and Efficiency: Implement inventory control systems to reduce waste and improve operational efficiency.
Staff Management: Oversee hiring, training, and supervision of staff, ensuring adequate staffing levels, positive work environments, and career development opportunities.
Food Safety and Compliance: Maintain food safety and sanitation standards through routine audits, training, and prompt resolution of safety concerns.
Safety Protocols: Conduct safety inspections, enforce compliance with workplace policies, and implement preventive measures for risk reduction.
Strategic Projects: Recommend and execute market evaluations, new product launches, restaurant refurbishments, and investment projects, including new openings and equipment purchases.
General Support: Perform additional responsibilities as assigned by the General Manager to support overall business objectives.
Requirements:
At least 3 years working experience in F&B Operations management or related industries.
Able to work on weekends or even public holidays when required.
Strong analytical skills
Strong knowledge in POS, Inventory system and related matters
High level of adaptability, resilience, and the ability to thrive in a fast-paced environment.
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