Senior Manager, Lexus Sales Operations

3 days ago

Singapore Borneo Motors Singapore Full time

Get AI-powered advice on this job and more exclusive features. You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers. Our New car Sales Team is seeking an Senior Manager, Lexus to join our team in Singapore. In this position you will collaborate with a dynamic, diverse team to deliver exceptional service and repairs, bringing your expertise and passion for quality to drive your career forward. What you'll do You will be reporting directly to the General Manager, Lexus Sales, responsible for the overall success of the Lexus brand in the market in terms of sales performance and market share growth. Formulate business objectives and operational plans, sales strategies (B2B and B2C), and operating budgets to achieve business targets in accordance with both Company's, as well as our OEM partner's strategic objectives. Strategize the go-to-market proposition and ensure achievement of the annual operation plan, both top‐line and bottom‐line targets. Achieving success against other strategic KPIs is required, such as Financing and Insurance penetration rate and Trade‐in rate. Drive business outcomes through strong stakeholder management of both internal and external stakeholders through leadership and influencing skills. Engage our OEM partner and partner them towards achieving our sales performance and market share for the brand. Drive the Lexus boutique's customer experience to ensure they meet brand standards and create a positive customer experience. Handle customer enquiries, feedback, compliments, and complaints. Come up with innovative ways to mitigate problems and improve customer experience. Oversee the showroom operations, ensuring that sales showroom processes and operations are maintained at optimal and compliant levels. You will also be assigned functional‐related ad‐hoc projects and duties from time to time, and you will collaborate with inter‐departments to ensure targets/objectives are met. About you Proven track record of leadership and managerial skills while providing exceptional customer service is required. Minimum 5 years of Sales & People Management role. Possess leadership skills to lead, motivate and manage the sales team. Excellent verbal and written communication skills with strong attention to detail. Positive approach towards problem solving. A team player who takes ownership of his/her actions and anticipates the future to lead the team to meet company's objectives. We offer you: Benefit from clear career paths, continuous learning & MNC Exposure Access comprehensive health and life insurance (including dependent in health insurance)Enjoy exclusive colleague perks, including discounts on vehicle purchases and more. Seniority level Mid‐Senior level Employment type Full‐time Job function Business Development Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Borneo Motors Singapore by 2x Get notified about new Sales Operations Manager jobs in Singapore, Singapore . #J-18808-Ljbffr

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