Junior Desktop Support Technician

1 day ago

Singapore RAYTON SOLUTIONS PTE. LTD. Full time

Overview Junior Support Technician ( $2.2k to $2.5k – can consider with 2 years' experience and paper qualification )Location: Islandwide Work Schedule: 5-day work week (Monday to Friday)Responsibilities Provide end-user computing device (EUCD) support and troubleshooting Manage and deploy laptops and related hardware Handle incidents and service requests via ServiceNow Support Microsoft 365 applications and services Administer Microsoft Active Directory (AD)Provide support for Mac and Apple devices Ensure high-quality customer service and user satisfaction Adhere to ITIL best practices (preferred)Requirements Experience in EUCD support and deployment Proficiency in Microsoft 365 and Active Directory Familiarity with ServiceNow or similar ITSM tools Hands-on experience with Mac and Apple product support Good communication and customer service skills ITIL certification or knowledge is an advantage Key Skills Customer Service Skills Mac Troubleshooting Hardware Change Management Cloud Computing Laptops Active Directory Windows ServiceNow Disaster Recovery #J-18808-Ljbffr

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