Crew (Rock-Climbing), Rides Operations

4 days ago

Singapore Resorts World Sentosa Full time

Overview The Crew (Rock Climbing) of Rides Operations will play a key role in ensuring the safe, efficient and guest-friendly operation of the Rock Climbing attraction in Universal Studios Singapore. This role is responsible for delivering exceptional guest experiences while upholding safety standards and operational procedures. While the primary focus will be on the Rock Climbing attraction, the crew member will also have the opportunity for cross-training at other attractions, allowing for broadening of skillsets. Responsibilities Operate the Rock Climbing attraction in accordance with established safety protocols and standard operating procedures. Conduct thorough pre-opening and closing inspections to ensure all climbing equipment and surrounding areas are safe, secure, and fully operational. Deliver exceptional guest service, including welcoming guests, providing clear instructions, assisting with harnessing, and ensuring a smooth climbing experience. Monitor guest behaviour closely and enforce safety guidelines to maintain a secure and enjoyable environment for all participants. Respond promptly and professionally to any technical issues, guest incidents, or emergency situations within the attraction. Maintain the cleanliness, organisation, and visual appeal of the Rock Climbing area. Assist with crowd control and queue management, especially during peak hours, to ensure efficient guest flow. Report any equipment malfunctions, safety concerns, or operational irregularities to supervisors immediately. Participate in cross-training opportunities at other attractions to enhance operational versatility and support broader team needs. Required Qualifications Minimum GCE 'O/N' Level or ITE. Prior operations experience of at least 1 year is preferred. Skills/Attributes Able to rock-climb. Strong communication and interpersonal skills, including being comfortable speaking in large group settings. Attentive to detail and safety-oriented. Ability to stay calm and professional in high-pressure situations. Team player with a positive attitude. Able to perform shift work, including evenings, weekends and public holidays. Comfortable to work in an outdoor environment. Seniority level Entry level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr

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