IT Support Engineer

2 days ago

Singapore XCL World Academy Full time

XCL World Academy is seeking to recruit an IT Support Engineer. The IT Support Engineer plays a vital role in ensuring the daily functionality and reliability of the school’s IT services. This position provides direct support to staff, students, and parents, resolving hardware and software issues, maintaining inventory, and ensuring that classrooms and offices are equipped with fully functional technology. The role also supports the broader IT team in infrastructure tasks, event support, and ticket-based workflows. Main Responsibilities End-User Support Provide Level 1 and Level 2 technical support for all end-users including staff, students, and visitors. Resolve issues related to hardware (laptops, desktops, iPads, printers) and software (Windows, macOS, Microsoft 365, Apple/iPad apps, Adobe, and educational tools). Assist users in setting up and troubleshooting accounts, network connectivity, printers, and learning systems. Maintain a high level of customer service and professionalism in all interactions (in-person, over phone, and via by 17 October 2025. Important note The School’s HR team will connect directly with successful candidates and XCL World Academy does not require candidates to make any form of

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