Operations & Customer Success Executive

1 week ago

Singapore ALETA PLANET PTE. LTD. Full time

Job Description We are seeking Operations & Customer Success Executive to manage key client accounts, ensure smooth service delivery, and drive improvements across customer experience and operational workflows. This role involves pre-sales and post-sales support, client relationship management, and leading customer success teams to deliver service excellence. Responsibilities Manage key accounts, client onboarding (pre-sales), and customer success (post-sales), ensuring service quality aligns with SLAs. Monitor and improve customer experience and transit times through regular reviews and process enhancements. Lead and mentor the client success team, providing day-to-day support for customer queries. Act as the senior point of contact for escalated service and operational issues. Manage customer service improvement plans to boost satisfaction and ensure timely reporting on SLAs and service performance. Maintain accurate customer information in relevant databases. Assist with service management contract negotiations and pre-sales presentations, as needed. Conduct regular executive service reviews with senior management. Collaborate with the

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