Customer Success Executive

2 weeks ago

Singapore RGF Full time

**Location**: Singapore
**Salary**: Open
**Industry**: IT & Digital Media
**Sub-industry**: Enterprise Software
**Function**: Sales
**Job Description**:
**Our Client**:
RGF represents one of the cloud-based contact management system providers for companies, with a user base successfully increasing each year. They're actively looking to hire a Customer Success Executive to join their team.

**The Responsibilities**:

- Efforts toward customer success and operational support required for local and international customers based in Singapore and Thai, and ASEAN region in the future
- Supporting customers who have completed onboarding phase and enhance usage for adoption.
- Focus on overall product adoption, identify growth opportunities and potential risks within customer's portfolio
- Conduct periodic meetings for confirmation of operation status and area of improvement
- Propose improvement of functions/services to Product Development Department based on customer's feedback
- Support product promotion by delivering product value to customers as new functions are being released
- Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers

**The Requirements**:

- At least with a minimum of 3 years' experience in the B2B Consulting Industry
- Project management experience and/or account management experience (min 3 years) post-sales experience in the IT industry (software rather than hardware solution experience is preferable)

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