Patient Services Associate
4 days ago
Reporting to Team Lead of Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care services.
Responsibilities
Patients’ Referral
Upload and convert referrals from AIC into IHMS
Assign referrals to designated doctor
Email the acceptance to referring sources and record rejected referrals into the Hospice’s IHMS and AIC’s IRMS systems
Contact patients and/or their family members to inform on the referral to DPH and to provide information on charges
Patients’ Admission
Attend to pre-admissions processes of patients and patient admissions ensuring all documentations are complete and in order
Maintain and update patients’ in iHMS
Collect deposits from and issue official receipts upon admissions of patients who do not wish to complete means testing
Means-Testing/Social Support
Check means-test status of new patients and for existing means test results in the NMTS
Process means-testing documentation on patients who have requested for means-testing and follow up on incomplete documentation
Scan and upload means-test result onto IHMS and create data to input subsidy
Attend to enquiries on means-testing
Financial Counselling
Carry out financial counselling to patients and ensure documentations are complete
Check to ensure receipt of duly signed Medisave Authorisation Forms and update details into the system.
Others
Proficient in the use and navigation of multiple systems (AIC, NMTS, VMS, iHMS, BC, NPHC, Excel)
Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
Attend to enquiries on billings, deposits and means testing
Attend to Homecare and Daycare admissions and discharges
Any other work assigned by the supervisor
Requirements
Diploma/ Nitec in Service Skills/ GCE ‘O’ Level
Minimum 3 years’ working experience in healthcare industry
Attend to patients with good communication and interpersonal skills while upholding quality service standard
Proficient and comfortable in navigating computer systems
Mature, dynamic and self-motivated with the ability to work with little supervision
Able to multi-task and work in a fast-paced environment
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