Patient Service Associate

1 week ago


Singapore PANCARE MEDICAL CLINIC PTE. LTD. Full time
Roles & Responsibilities

Job Purpose

The Patient Service Associate (PSA) serves as the primary liaison between patients, their families, and the healthcare team. This role is responsible for coordinating appointments, arranging transport services, and ensuring seamless communication and administrative support to enhance patient care and experience.


Key Responsibilities

Appointment Coordination

  • Schedule and manage patient appointments using the facility's system.
  • Liaise with patients and family members to confirm appointment dates and times.
  • Ensure all necessary preparations and documentation are completed for appointments.

Transport Arrangements

  • Book ambulances or other patient transport services as needed.
  • Coordinate with transport providers and inform family members of transport details.
  • Confirm that all relevant documentation and equipment are ready for transport.

Family Liaison

  • Act as the point of contact for patient family members, providing timely updates on appointments and transport arrangements.
  • Address inquiries from family members professionally and empathetically.
  • Communicate any changes or additional requirements to families promptly.

Administrative Support

  • Maintain and update patient records in the system accurately.
  • Create, organize, and manage documents using Google Drive and other digital tools.
  • Ensure all administrative processes follow the facility’s policies and standards.

Communication and Coordination

  • Communicate effectively with internal teams, including nurses, doctors, and administrative staff.
  • Handle incoming calls and emails promptly and professionally.

Organization and Documentation

  • Maintain an organized and systematic workflow for managing appointments and transport.
  • Ensure patient-related documents are correctly filed and accessible.

Tell employers what skills you have

Troubleshooting
Microsoft Office
Advertising
Data Analysis
Customer Experience
Arranging
Healthcare
Google Drive
B2B
Cashiering
Administrative Support
Team Player
Customer Service
Scheduling
Appointment Scheduling

  • Singapore Tan Tock Seng Hospital Full time

    Patient Service Associate - EmergencyDepartmentJobSummary:We are seeking a compassionatePatient Service Associate (PSA) to join our dynamic EmergencyDepartment (ED) team. As a PSA, you will play a crucial role inensuring that our patients and their families have a positiveexperience during their time in theED.KeyResponsibilities:• Patient Reception...


  • singapore Tan Tock Seng Hospital Full time

    Patient Service Associate - Emergency Department We are seeking a compassionate and skilled Patient Service Associate to join our dynamic Emergency Department team. As a key member of the ED team, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time with us. Key Responsibilities: Patient...


  • Singapore MASON & CO PTE. LTD. Full time

    Roles & ResponsibilitiesMason & Co is currently looking for a Patient Service Associate for a client in the Healthcare Industry.Patient Service AssociateResponsibilities and Duties:Schedule patient appointments and make reminder calls. Obtain patient address, contact details, insurance information and medical history Maintain patient data up-to-date and...


  • Singapore MASON & CO PTE. LTD. Full time

    Roles & ResponsibilitiesMason & Co is currently looking for a Patient Service Associate for a client in the Healthcare Industry.Patient Service AssociateResponsibilities and Duties: Schedule patient appointments and make reminder calls. Obtain patient address, contact details, insurance information and medical history Maintain patient data up-to-date and...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Patient registration Scheduling of appointments Limited patient care activities and orientation to patients and their relatives. Cashiering duties Assist in administration work Chaperoning and assisting doctor in the consultation room Any ad hoc duties as assignedRequirements:min. NITEC and/or Diploma and above...


  • Singapore CELECTI PTE. LTD. Full time

    Roles & Responsibilities# 8:30am – 8:30pm (rostered 44 hours per week, Mondays to Sundays)# Locations: Choa Chu Kang, Kranji, Woodlands, Seletar (company transport provided at MRT stations)# 2-year contract with completion bonus# Basic salary up to $2500 per month + meal allowance + OT salaryA leading community healthcare provider is seeking enthusiastic...


  • Singapore One Spine Chiropractic Bedok Full time

    We are seeking a dedicated Patient Services Associate to join our team at One Spine Chiropractic Bedok. In this role, you will be responsible for providing exceptional patient care and support in a fast-paced clinical environment.The ideal candidate will have 1 year of relevant work experience and be proficient in English. Key responsibilities include...


  • Singapore PANCARE MEDICAL CLINIC PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeThe Patient Service Associate (PSA) serves as the primary liaison between patients, their families, and the healthcare team. This role is responsible for coordinating appointments, arranging transport services, and ensuring seamless communication and administrative support to enhance patient care and experience.Key...


  • Singapore JOBSTUDIO PTE LTD Full time

    Job DescriptionWe are seeking a Patient Financial Services Associate to join our team at JOBSTUDIO PTE LTD. As a key member of our operations team, you will be responsible for managing patient financial accounts, communicating effectively with patients, and resolving any billing-related issues that may arise.Key ResponsibilitiesContact patients via phone to...


  • Singapore Dover Park Hospice Full time

    Roles & ResponsibilitiesReporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients' admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home...


  • Singapore TALENTA MANAGEMENT CONSULTANCY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a prominent healthcare provider. They are recruiting Patient Service Associates to povide excellent patient care and facilitate administrative functions, to ensure a high standard of customer service. They are located in Central and East. Duty and Responsibilities: Demonstrate care, empathy and professionalism in...


  • Singapore TALENTA MANAGEMENT CONSULTANCY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a prominent healthcare provider. They are recruiting Patient Service Associates to povide excellent patient care and facilitate administrative functions, to ensure a high standard of customer service. They are located in Central and East. Duty and Responsibilities: Demonstrate care, empathy and professionalism in...


  • Singapore TALENTA MANAGEMENT CONSULTANCY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a prominent healthcare provider. They are recruiting Patient Service Associates to povide excellent patient care and facilitate administrative functions, to ensure a high standard of customer service. They are located in Central and East. Duty and Responsibilities:Demonstrate care, empathy and professionalism in...


  • Singapore Sengkang General Hospital Pte. Ltd. Full time

    Job Summary: We are looking for a highly skilled and dedicated individual to join our team at Sengkang General Hospital Pte. Ltd. as a Senior Patient Service Associate, Business Office.In this key role, you will be responsible for managing patient communications, performing cashier duties, and contributing to quality improvement initiatives. To excel in this...


  • Singapore Dover Park Hospice Full time

    Roles & ResponsibilitiesReporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as...


  • Singapore Recruit Express Pte Ltd Full time

    Job Title: Senior/Patient Service Associate (Specialist Outpatient Clinic) Working Hours: 5.15 days a week, office hours, with one half-Saturday every four weeks Contract Duration: 1 year Location: Outram Salary: Up to $2.5K Staggered Working Hours: We offer flexible working hours, including 8.00am – 5.00pm, 8.30am – 5.30pm, 9.00am – 6.00pm, or...


  • Singapore Kelly Services (S) Pte Ltd Full time

    Patient Service Associate - Healthcare Location: Singapore Central Work Type: Permanent Provide administrative support to the clinic. Call and obtain of patient’s appointment. Any other assignment assign by Nurse Manager. Responsibilities: Provide administrative support to the clinic. Orders of medical items used for weekly supply. Call and obtain of...


  • Singapore TALENTA MANAGEMENT CONSULTANCY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a prominent healthcare provider. They are recruiting Patient Service Associates to povide excellent patient care and facilitate administrative functions, to ensure a high standard of customer service. They are located in Central and East.Duty and Responsibilities: Demonstrate care, empathy and professionalism in...


  • Singapore TALENTA MANAGEMENT CONSULTANCY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a prominent healthcare provider. They are recruiting Patient Service Associates to povide excellent patient care and facilitate administrative functions, to ensure a high standard of customer service. They are located in Central and East.Duty and Responsibilities: Demonstrate care, empathy and professionalism in...


  • Singapore TALENTA MANAGEMENT CONSULTANCY SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a prominent healthcare provider. They are recruiting Patient Service Associates to povide excellent patient care and facilitate administrative functions, to ensure a high standard of customer service. They are located in Central and East.Duty and Responsibilities:Demonstrate care, empathy and professionalism in...