Customer Service Agent | Airport Lounge
1 week ago
Roles & Responsibilities As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey. Menu Appreciation Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair menu. Understand and communicate information on allergens and dietary restrictions to guests accurately. Mis-en-place Prepare and polish glassware, silverware, and crockery to ensure readiness for service. Set up service stations, dining tables, and event carts according to established standards. Sequence of Service Greet and escort guests using appropriate service terms. Take guest orders, serve, and present dishes professionally and promptly. Maintain cleanliness and service flow between courses. Clear and reset tables efficiently. Assist with runner duties when required. Lounge Operations & System Use Accurately enter orders into the lounge system. Complete daily reports, shift handovers, and assist with inventory checks. Uphold safety, housekeeping, and hygiene standards at all times. Guest Experience & Support Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion. Ensure all guest feedback or incidents are reported and followed up in a timely manner. Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions. Key Requirements Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays. Good command of English, both written and spoken. Neat and well-groomed appearance with a professional demeanor. Team-oriented with a strong service mindset. Excellent interpersonal and communication skills. Prior experience in food and beverage or hospitality will be an advantage. Tell employers what skills you have Customer Service OrientedCustomer Service DeliveryQuality ManagementHousekeepingInventoryCustomer RelationshipsService RecoveryAviation IndustryGood Communication SkillsTeamorientedCommunication SkillsCustomer SatisfactionCustomer ServiceCustomer OrientationFood and Beverage ServicesHospitality
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Airport Lounge Customer Service
1 week ago
Singapore V Resource Manpower Full time $24,000 - $36,000 per yearCustomer Service Agent (Changi Airport Lounge)6 days work week, rotating shift (morning, noon and night shift)Benefits:Eligible for AWS and Performance Bonus (average 2-3 months)Joining Bonus of $5kStaff transport will be provided for candidates working beyond midnightJob Responsibilities:Play a key role in delivering an exceptional guest experience by...
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Customer Service Agent
3 days ago
Singapore SEARCH INDEX PTE. LTD. Full time**Up to S$1.6K Basic+OT pay+shift allowances+gd perks!/Walk-in interview!**: - **Good company to work for / Transport provided for late/night shifts!**: - **Many vacancies! / Immed Start! / S$5K Joining Bonus!** Our client is a one of the largest aviation MNC. **Responsibilities**: - Menu Appreciation - Be well-versed in the lounge's food and beverage...
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Airport Services Agent
2 weeks ago
Singapore Qatar Airways Full timeAirport Services Agent - Singapore Ref #: Location: Singapore Job family: Cargo & Airport Operations Closing date: 14-Nov-2025About The Role We are recruiting for an Airport Services Agent based in Singapore. In this role you will deliver excellent service at the airport, helping create a stress‐free environment for customers travelling with Qatar Airways....
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Airport Services Agent
6 days ago
Singapore Qatar Airways Full timeAirport Services Agent – Singapore Ref # | Closing date: 14-Nov-2025 | Location: Singapore We are recruiting an Airport Services Agent based in Singapore. In this role you will deliver excellent service at the airport, helping create a stress‐free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality...
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Airport Services Agent
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Singapore 5G-Starlink Pte. Full time $30,000 - $60,000 per yearWe are currently recruiting for Airport Services Agent in Singapore.As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security...
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Airport Services Agent
1 week ago
Singapore Qatar Airways Full timeWe are currently recruiting for Airport Services Agent in Singapore As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security...
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Singapore JJ CONSULTING SERVICES Full timeOur client is a global leader in gateway services, who is seeking to recruit a **Airline Customer Service Agent**. This position is based in Singapore. **Airline Customer Service Agent** **Responsibilities** You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their...
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Airport Customer Service Agent
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Singapore Qatar Airways Full timeAbout the role We are recruiting a Senior Airport Services Agent based in Singapore. The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are...
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Customer Service Agent
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Singapore ALWAYSHIRED PTE. LTD. Full timeRoles & Responsibilities Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure. ✈️ Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi Be...
