Executive (Means Testing), MinLaw Services Centre
16 hours ago
Executive (Means Testing), MinLaw Services Centre 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. What You Will Be Working On As a member of the frontline team at the MinLaw Services Centre, you will assess applicants’ financial circumstances to determine their eligibility for legal assistance, including civil legal aid and criminal defence aid. This role requires empathy, discretion, and strong interpersonal skills when engaging with individuals facing challenging life circumstances. In addition to case assessments, you will support a range of customer service functions such as managing callback requests, responding to live chat enquiries, and assisting with backend processing. You may also contribute to projects that enhance service delivery and operational efficiency. What We Are Looking For Key Competencies Manage cases end-to-end, ensuring timely, accurate, and citizen‐centric service Uphold service standards through quality assurance checks and feedback mechanisms Develop and implement service‐related policies aligned with organisational goals Drive service improvements through project participation and inter‐team collaboration Leverage systems and digital tools to support streamlined operations and data accuracy Contribute to the development and refinement of Standard Operating Procedures (SOPs)Personal Traits / Work Experience Strong communication and interpersonal skills with a high level of empathy Comfortable engaging with members of the public from diverse backgrounds Resourceful and analytical, with sound judgment in problem‐solving Adaptable and able to manage multiple priorities in a dynamic environment Team‐oriented with a proactive and collaborative work ethic Prior experience in frontline service, case handling, or project work is advantageous Familiarity with system‐based workflows, CRM tools, or AI applications will be a plus Competent in Microsoft Office and comfortable with technology‐enabled processes Fluent in English; proficiency in a second language or dialect is beneficial Successful candidates will be offered a 1‐year contract, in the first instance. Seniority level Not Applicable Employment type Full‐time Job function Customer Service Industries Government Administration Referrals increase your chances of interviewing at Ministry of Law, Singapore by 2x Get notified about new Executive jobs in Singapore, Singapore . #J-18808-Ljbffr
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Singapore Ministry of Law, Singapore Full timeOverview Executive (Means Testing), MinLaw Services Centre 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Assess applicants’ financial circumstances to determine eligibility for legal assistance, including civil legal aid and criminal defence aid. This role requires empathy,...
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Singapore Ministry of Law, Singapore Full timeOverview Website and E-Services Project Executive, MinLaw Services Centre role at Ministry of Law, Singapore . 4 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. What The Role Is You will be part of the SEO team to develop and launch the new website. You will be working with the Service Excellence...
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Singapore Ministry of Law, Singapore Full timeDescription Overview Website and E-Services Project Executive, MinLaw Services Centre role at Ministry of Law, Singapore . 4 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. What The Role Is You will be part of the SEO team to develop and launch the new website. You will be working with the Service...
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Singapore Ministry of Law Full time**What the role is** **What you will be working on** - As a member of the frontline team at the MinLaw Services Centre, your primary role will be to assess the applicants’ financial circumstances as part of their eligibility for criminal legal aid. While speaking with the applicants, you will be expected to exercise empathy and be sensitive to the...
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Singapore Ministry of Defence Singapore Full time $90,000 - $120,000 per yearMinistry of LawContractClosing in 5 day(s)What the role isYou will be part of the SEO team to develop and launch the new website. You will be working with the Service Excellence Office (SEO), Information Technology Division (ITD), and Communications & Engagement Division (CED) under the Ministry of Law (MinLaw) to review and redesign the MinLaw website and...
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