Senior Client Success Manager

Senior Client Success Manager
The Role
Be part of a fast-growing and dynamic environment in the asset-servicing industry. To support rapid business growth, we are looking for a high-caliber Senior Client Success Manager at our Singapore Office. The successful candidate will be responsible for driving and overseeing the sales objectives and aligning global initiatives of the organization. They will also be recommending products or service enhancements to prospective or existing clients. The candidate will be a valuable team member as they will also be able to use their network to search for prospective clients for the firm and be the first contact point for clients in the region.
A competitive package will be offered to the right candidate.
Responsibilities
Responsible for the maintenance and growth of private equity fund clients for the firm
Execute the firm's business strategies to attain goals
Approach clients proactively to establish underlying needs, understand clients and their requirements, and to sell services provided by the firm
Design and implement a strategic sales plan that expands the company's customer base and ensure its strong presence
Establish sales objectives by forecasting and developing annual sales quotas for regions and territories
Budget forecasting, expected sales volume and profit for existing and new clients
Achieve growth, hit sales targets and actively manage sales program
Identify emerging markets and market shifts while being fully aware of related products and competition status
Build and promote strong, long-lasting customer relationships by visiting clients periodically and understanding their needs
Participate in project implementation discussions with the product team to further define detailed services model for specific clients and the project timeline
Work closely with sales, marketing and AFS teams to support clients
Provide weekly report updates for the sales activities
Maintain data relative to client accounts and activities and document customer interactions
Present sales, revenue and expenses reports and realistic forecasts to the management team
Requirements
6 years+ of relevant experience in a client-facing role in sales/business development from a relevant industry; experience in the Finance, Fund-Administration or Private Equity Data sectors is required
Bachelor's degree or above in Business Administration or Marketing or related disciplines
Experience in fund operations or relationship management is a plus
Strategic thinker, results-oriented with an analytical mind
Strong business acumen, good leadership and project management skills
Pro-active self-starter, fast learner, open-minded with excellent interpersonal, communication, presentation and influencing skills
Able to work under pressure and enjoy working in a fast-paced environment
High integrity and accountability for proposing solutions, time management and reporting back to management in a timely manner
Reporting line
CEO
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Financial Services and Funds and Trusts
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