Claims advocacy director, financial lines
3 days ago
Claims Advocacy Director, Financial Lines
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Reporting to the Head of Financial Services & Professions Group (FSPG) in Singapore, with a helix to the Head of Claims, Singapore and the Regional Head of Claims, to provide strategic claims management support for all complex and/or contentious FSPG’s client claims, including:
Analyzing and reviewing coverage issues to provide claims consulting services to clients;
Acting as a focal support point for clients to advocate for contentious losses, resolving a wide range of issues in creative ways;
Providing support to clients to facilitate settlement of claims;
Facilitating the claims process for clients to ensure progress from notification through to closure, including engaging insurers and their professional advisers;
Conducting claims reviews, including analysis of claims data and providing claim-related data such as loss statistics, key trends, cost reduction opportunities, and other data to assist development of action plans to manage clients' total cost of risk;
Reporting and maintaining claims databases and systems;
Supporting key client relationships with a focus on client governance and claims advocacy, delivering consistently high service standards with proactive, strategic advice;
Participating in Requests for Proposal (RFPs) and Tenders, articulating Claims Advocacy services;
Working with the Head of Department and regional management and service teams to deliver a wide range of products and services available from Aon to the FSPG client base;
Supporting and developing performance standards and providing training to colleagues, establishing best practice service standards.
Skills and experience that will lead to success
At least 10 years of post-qualification experience in private practice litigating and managing complex financial lines claims;
Deep financial lines product expertise and experience is vital;
Experience advocating for clients/policyholders in respect of novel/sensitive/contentious claims and/or complex points of law;
Ability to communicate optimally across jurisdictions as well as different markets, practices, and cultures;
Demonstrable understanding of the (re)insurance market and the role of a broking company in the claims arena, including interpreting complex insurance policy wordings, maintaining senior-level (re)insurer and client relationships, flexibility and creativity in negotiation, and strong written and oral presentation skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, recognizing that flexibility goes beyond just the place of work.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard.#J-18808-Ljbffr
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