Ecommerce manager

2 weeks ago


Singapore GRAND OCEAN BRANDS PTE LTD Full time

The E-commerce Manager (Operations) is responsible for overseeing the operational aspects of the ecommerce business, including logistics, warehouse management, order fulfilment, and inventory control. This individual will ensure that all processes run smoothly and efficiently, particularly during peak periods, while maintaining a high level of customer satisfaction. Key Responsibilities Manage all logistics and warehouse operations, ensuring the timely receipt of incoming shipments. Oversee the order fulfilment process, including packing and dispatching, to ensure timely and accurate deliveries. Hire, train, and manage temp/part-time packer staff during peak periods, ensuring operational efficiency. Collaborate closely with the Customer Service team to address order-related issues and ensure smooth customer experiences. Manage inventory levels to avoid stockouts and overstock, working closely with the warehouse team to monitor product availability. Develop and implement standard operating procedures (SOPs) for warehouse and logistics operations. Ensure compliance with health and safety regulations in the warehouse and fulfilment centers. Establish and maintain strong relationships with shipping and logistics partners to ensure cost-effective and efficient order processing. Troubleshoot and resolve operational issues quickly and effectively, ensuring minimal disruption to ecommerce processes. Track and report key performance metrics related to logistics, warehouse management, and order fulfilment. Collaborate with ecommerce and other teams to continuously improve the ecommerce operational workflow. Requirements At least 4 years of proven experience in ecommerce operations, logistics, and warehouse management. Strong organizational and problem-solving skills. Experience managing teams, particularly during peak operational periods. Ability to multitask and prioritize in a fast-paced environment. Knowledge of inventory management systems and fulfilment technologies. Excellent communication and interpersonal skills. Experience working with third-party logistics providers and shipping partners. Experience with ecommerce platforms (e.g., Shopify) is a plus. Able to lift bulky cartons up to 5kg and required to stand for extended period of time. #J-18808-Ljbffr


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