Catering - Sales Manager (Weddings) [Hotel]

Job Summary The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up‐selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Candidate Profile Education and Experience High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional. 2‐year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core Work Activities Managing Sales Activities Manages sales efforts for the hotel, including local corporate and social catering. Works collaboratively with off‐property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary, and not duplicative. Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Understands the overall market—competitors' strengths and weaknesses, economic trends, supply and demand, etc.—and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops and sells creative catered events. Maximizes revenue by up‐selling packages and creative food and beverage. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus that drive sales. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or appropriate stakeholders. Ensures successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and the company. Providing Exceptional Customer Service Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations, and other hotel departments to ensure guest satisfaction. Executes and supports the company's Customer Service Standards and hotel's Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during the program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, issues and concerns, to offer better business solutions both prior to and during the program/event. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Your role will be to ensure that the "Gold Standards" of The Ritz‐Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‐Carlton and guide us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz‐Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr