Production Support System Analyst

7 days ago


Singapore D L RESOURCES PTE LTD Full time

Job Objectives To provide L2 support for wide range of Core Banking and Cards applications across the regions To perform and support system maintenance and operations BAU activities eg. infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc. To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems To work on production incident and problem management and meeting TRO To provide EOD production support for Core Banking and Cards application systems Key Responsibilities Responsible for BAU production support for key / certificate renewal activities Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run Responsible for pre and post support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc. Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident. Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement Build and maintain repository for KB articles for prod support documentation and System Ops related SOP Review and ensure proper knowledge



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