Business Intelligence Lead

14 hours ago

Singapore Binance Full time

Binance is the world’s largest cryptocurrency exchange and blockchain ecosystem, with over 250 million users across 100+ countries . Its offerings span trading, research, education, payments, institutional services, and Web3 innovations. Binance prioritizes financial inclusivity, transparency, and performance at global scale. This role sits within Binance's Customer Service team , driving strategic data insights to improve customer satisfaction and operational efficiency. You'll lead data analysis initiatives , manage a team of analysts, deliver insightful visualizations , and partner across departments. Conduct deep-dive analytics on customer service data to identify trends, bottlenecks, and opportunities. Apply techniques like cluster analysis , regression modeling , and statistical analytics. Monitor and report on KPIs , and propose strategies for improvement. Lead and mentor a team of data analysts. Set analysis standards and review outputs for accuracy and relevance . Promote best practices in business intelligence and collaborative problem-solving. Manage end-to-end analysis projects —from scoping and requirements to delivery. Prioritize initiatives and resource allocation to meet business needs. Create intuitive dashboards and reports to make data accessible for non-technical stakeholders. Use tools like Tableau, Power BI, or Datawind to craft interactive visuals . Partner with Customer Service leadership and Product/Engineering teams . Identify product or process enhancements based on data trends. Qualifications: Technical Skills: Strong hands-on experience with SQL , Python , and data modeling. Proficient in data warehousing concepts and BI tools (e.g., Tableau, Power BI). Advanced Excel (including macros). Soft Skills: Excellent problem-solving and analytical skills . Clear communicator with strong presentation skills . Detail-oriented and organized; team-focused but capable of independent leadership . Experience: 3+ years of relevant BI/Data Analyst experience . 3+ years in people leadership or team management . Prior experience in fintech, financial services , or technology sectors is a plus. Shape the future of the Web3 and blockchain economy. Collaborate in a flat, fast-paced, high-impact global team. Work remotely with high autonomy and strategic influence. Access growth opportunities , competitive pay, and benefits. Contribute to a user-focused culture driving innovation and accessibility. Customer Experience Associate with Portuguese and English (Phone support)Exchange Operations Specialist- Junior/entry level, US #J-18808-Ljbffr

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