Delivering Exceptional Patient Experiences

2 days ago


Singapore beBeePatientCentric Full time

Service Quality Manager

Lead a high-performing team to enhance patient experience through systematic feedback collection, service quality improvement initiatives, and proactive patient engagement strategies.

  • Manage and develop a skilled team responsible for collecting, analyzing, and reporting patient feedback.
  • Oversee the implementation of technology and artificial intelligence to support data management and intelligence.
  • Ensure timely resolution of patient complaints in collaboration with clinical and non-clinical departments.

Requirements:

  • Bachelor's degree in Hospitality Studies, Social Science, or equivalent.
  • At least 6 years of relevant experience in the service industry, with 3 years in a supervisory position.
  • Relevant healthcare experience is advantageous.
  • Strong communication, interpersonal, and strategic thinking skills are essential.

As a Service Quality Manager, you will play a pivotal role in driving patient-centered care and ensuring exceptional service delivery. If you are passionate about delivering outstanding patient experiences and possess strong leadership and analytical skills, this may be the ideal opportunity for you.



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