Clinical Operations Manager

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Our client is a fast-growing primary care group committed to transforming community healthcare in Singapore while operating multidisciplinary clinics focused on preventive, accessible, and patient-centered care and scaling rapidly to grow their network of clinics.

Their mission is to empower healthier communities through innovative care models, strong partnerships, and a collaborative team of dedicated healthcare professionals.

What You'll Do

As their Clinical Operations Manager, you'll oversee day-to-day operations across our group of GP clinics. This role is critical in ensuring high clinical standards, operational efficiency, and an excellent patient experience across multiple locations. The ideal candidate is a strategic thinker with strong leadership and execution capabilities in the private primary care sector.

Multi-Clinic Operations Management

• Oversee and standardize clinic workflows, patient journey, and operational SOPs across all locations.
• Monitor clinic performance, address operational issues, and ensure optimal staffing and resource utilization.
• Conduct regular site visits and audits to maintain consistency in care delivery.
• Lead, coach, and support clinic managers, nurses, and front-line staff across all branches.
• Manage recruitment, onboarding, and performance reviews in collaboration with HR.
• Foster a service-oriented culture aligned with the group's vision and values.

Compliance, Licensing & Quality Assurance

• Ensure compliance with MOH regulations, PHMC Act, workplace safety, and infection control standards.
• Oversee clinic license renewals, audits, and clinical governance frameworks.
• Maintain incident reporting, service recovery, and continuous quality improvement initiatives.

Performance Monitoring & Business Support

• Collaborate with finance and senior management on budgeting, cost control, and clinic profitability.
• Identify and implement operational improvements and cost-efficiency initiatives.

Customer Service & Experience

• Champion high standards of patient care and service delivery
• Handle escalated patient complaints and develop service recovery protocols.
• Lead initiatives to enhance patient loyalty, online reviews, and customer satisfaction.
• Standardize procurement and stock management across clinics.
• Manage relationships with medical vendors, equipment suppliers, and maintenance contractors.

Requirements:

• Bachelor's degree in a relevant discipline (e.g. Healthcare, Life Sciences, Business).
• Candidates with strong experience in clinical operations, staff management, and compliance (MOH, PHMC) are encouraged to apply.
• Minimum 3 years of experience in clinical operations, with multi-site management experience in private healthcare or GP clinic settings.
• Strong leadership, analytical, and communication skills.
• Proficient in clinic systems (e.g. Plato, e-claims, inventory software).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Health and Human Services, Hospitals and Health Care, and Public Health

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