Clinic Operations Manager

6 days ago


Singapore BRIDGEPOINT HEALTH PTE. LTD. Full time
Clinic Operations Manager
This role reports to the COO Office. Bridgepoint Health is an operating entity of Sheares Healthcare. As a clinic operations manager, you serve as the bridge between the HQ team and the Clinic team. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.
The Job
1. Operational Excellence
Ensure clinic's operational excellence and superb patient experience / satisfaction
Serves as the point of escalation for all clinic matters (internal and external)
Data driven approach and provide relevant data for the proactive management of clinic excellence
Develop and implement operational policies, procedures and best practices across clinics
Work closely with Medical Operations leads to proactively address physician issues
Ensure compliance of clinic processes with necessary authorities and accreditation requirements
Proactively identify areas for improvement from an operational and workflow perspective
Assist in the implementation of quality assurance/improvement efforts
Oversee manpower and rostering matters for clinics
2. External stakeholder coordination
Liaise with TPA / clients, relevant government agencies, suppliers and vendors as required (for e.g. claims resolutions,

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