
Clinic Operations Manager
1 week ago
Clinic Operations Manager (Traditional Chinese Medicine Clinic)
About the Role:
We are seeking a dedicated and experienced Clinic Operations Manager to lead the daily operations of our Traditional Chinese Medicine (TCM) clinic. This role is ideal for someone with strong organizational skills, team leadership experience, and a passion for healthcare excellence.
Key Responsibilities:
- Oversee daily clinic operations, including staff scheduling, HR matters, and customer service
- Take charge of clinics expansion and TCM doctors recruitment.
- Develop and implement Standard Operating Procedures (SOPs) to enhance service quality and operational efficiency
- Coordinate seamlessly between physicians and front desk staff to ensure smooth consultation workflows and a high level of patient satisfaction
- Manage inventory, equipment procurement, and control operational costs
- Support the execution of marketing initiatives and collaborate with the marketing team to promote clinic services
- Prepare and present regular reports on key performance indicators (KPIs) to the founder and investors
Who We’re Looking For:
- Minimum of 5 years’ experience in operations management, clinic management, or customer service supervision within a TCM clinic or healthcare-related setting
- Good network and knowledge of TCM industry
- Solid understanding of basic finance and team management
- Strong interpersonal and communication skills, with the ability to bridge gaps between physicians, administrative staff, and patients
- Self-driven, responsible, goal-oriented, and capable of motivating a team
- Familiarity with Clinic Management Systems (CMS) and basic IT operations is a plus
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