Retail Manager

3 days ago


Singapore This is an IT support group Full time

POSITION SUMMARY
As the Retail Manager, you will help to develop Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer service and operational excellence.
A DAY IN THE LIFE AS A RETAIL MANAGER (NESPRESSO SINGAPORE)
You will ensure consistency of the Nespresso Brand and the holistic customer experience through
Premium Brand Values:
Guarantee consistency of the Nespresso Brand and the consumer experience in a premium retail environment with alignment between all Nespresso Channels (Boutiques, Call Centre, e-Commerce and Trade)
Support the B2C Commercial Manager in deploying retail elements of an omni-channel approach to the B2C business.
Ensure that Boutique staff are respecting the Nespresso five attributes: Warmth & Empathy, Experience, Retailer spirit, Responsiveness and Style
Monitor and improve Boutiques service levels ensuring to achieve Net Promoter Score and Customer Voice KPIs
Commercial Strategy and Operations Excellence:
Define the retail strategy as part of an omni-channel approach to drive sales & profitability through the Boutique Network and manage total cost of the team through the support from the boutique leaders.
Develop activity calendar with commercial and marketing teams and manage product assortment to achieve target.
Analyze and identify sales data for retail performance & boutique insights and trends (in close collaboration with commercial analyst) and propose initiatives to drive traffic & sales to boutiques
Ensure boutique operations, maintenance & safety are in accordance with international guidelines
Propose and drive improvements to enhance operational efficiency, collaborating with other departments
Responsible for corporate consistency of the Visual Merchandising (VM) Guidance, working closely with Marketing to define the approach for the campaigns and coach the leaders on implementation.
Conduct regular operational excellence audits, propose corrective actions and follow-up to ensure completion
Effectively manage Third Parties to ensure that it is in line with the Nespresso brand purpose and in compliance with local regulations and Nestlé standards and policies
People and Organisation Development:
Support the Boutique Managers in Employee Lifecycle Management and ensure strong management presence through regular visits and evaluation.
Develop commercial, entrepreneurial and leadership skills for Boutique Management.
Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism
Work with Market Trainer to ensure knowledge & development needs are met
Project Management:
Support a retail location strategy, helping to identify new locations, relocation, renovation and pop-up projects for Boutiques in collaboration with the B2C Commercial Manager
Support contract negotiations with landlord duly respecting international guidelines
Manage boutique projects from initiation to execution by developing the project planning and employing appropriate project management approaches, processes, and tools
Ensure boutique projects are delivered in adherence to budget, schedule and scope by providing status reports, raising key issues and risks, determine mitigating actions, and completing financial monitoring and reporting
Facilitate boutique project-related stakeholder communications
WHAT MAKES YOU SUCCESSFUL
University degree or equivalent in Business Management / Retail / Hospitality Experience
Min. of 5 - 7 years of relevant experience in Retail/Lifestyle/Luxury Goods industry leading stores and teams
Excellent communication, negotiation and interpersonal skills and able to work with multiple stakeholders
Strong analytical and organization skills with attention to details
Work well under pressure in a fast-paced environment
Product management
Good knowledge of Microsoft Office applications especially in Excel and Powerpoint
#J-18808-Ljbffr



  • Singapore Lagardère Travel Retail Full time

    Company OverviewLagardère Travel Retail is a leading travel retailer operating over 3,500 stores across 30 countries.Job SummaryWe are looking for a highly skilled and experienced Visual Merchandising Senior Executive to join our team. As a key member of our retail operations team, you will be responsible for developing and executing store layouts,...


  • Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Job Summary:As a Retail Inventory Assistant Manager at LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD., you will be responsible for assisting in the management of inventory levels across our retail stores. You will work closely with the Inventory Planner and Retail Operations team to ensure accurate and efficient inventory management. Main Responsibilities:Assist in...


  • Singapore Lagardère Travel Retail Full time

    Job DescriptionLagardère Travel Retail is seeking a dynamic Retail Marketing Operations Lead to oversee retail campaign marketing operations and drive the execution of campaigns, events, and projects in the retail business lines.Key ResponsibilitiesOversight of retail marketing operations, managing campaigns and projects from initial planning through to...


  • Singapore Lagardère Travel Retail Full time

    About the JobWe are seeking a highly skilled and experienced Visual Merchandising Senior Executive to join our team at Lagardère Travel Retail. As a key member of our retail operations team, you will be responsible for developing and executing store layouts, displays, and in-store presentations to maximize store and product visibility and enhance customer...


  • Singapore Lagardère Travel Retail Full time

    Job Overview:Lagardère Travel Retail seeks an experienced Operations Support & Admin Executive to join our team. The ideal candidate will have strong organizational and multitasking skills, proficiency in Microsoft Office, and ability to work independently. The role involves providing administrative and operational support for our retail and dining...


  • Singapore Lagardère Travel Retail Full time

    Objective We are seeking a dynamic Retail Campaign Marketing talent to oversee our retail campaign marketing operations and drive the execution of campaigns, events and projects in the retail business lines including luxury fashion, travel essentials and core duty free. This role will involve strategic planning, monitoring key performance indicators (KPIs),...

  • Retail Supervisor

    1 week ago


    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesPlease note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.Manage all Frontline Staff assignedBe a Leader to motivate and guide team members in becoming true Shilla Ambassadors Assist Retail Manager / Senior Retail Manager on recruitment needs ...


  • Singapore DFI Retail Group Full time

    About the DFI Future Retail Leaders Programme 2025The 21-month DFI Future Retail Leaders Programme is designed to develop graduated talents to be our future leaders in DFI. You will undergo various job rotations and be challenged to take on responsibilities and projects. Successful high-calibers will land in the designated functions upon completion of the...


  • Singapore NITORI RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesManages the workload of the operations team to meet goals and deadlines. - Create a variety of ongoing promotional activities to increase sales. This may include training staff to upsell items. - Achieves marketing and sales operational objectives by contributing marketing and sales information and...


  • Singapore Al Futtaim Retail Company (Singapore) Pte Ltd Full time

    Become a part of Al Futtaim Retail Company (Singapore) Pte Ltd's dynamic team as a Retail Presentation Designer and elevate your retail career.About the Job:We are seeking a creative and skilled Retail Presentation Designer to join our team. The successful candidate will be responsible for designing and implementing visually appealing in-store presentations...

  • Retail Associate

    1 week ago


    Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Responsible for day-to-day retail operations & sales achievement of given target Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Adhere to duty roster & assignments given by the Supervisors/Managers Be the company's front...

  • Retail Associate

    1 week ago


    Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Responsible for day-to-day retail operations & sales achievement of given target Communicate to customers about on-going promotions & offers Promote first class service excellence & customer experience at all times Adhere to duty roster & assignments given by the Supervisors/Managers Be the company’s front...


  • Singapore NITORI RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesManages the workload of the operations team to meet goals and deadlines. - Create a variety of ongoing promotional activities to increase sales. This may include training staff to upsell items. - Achieves marketing and sales operational objectives by contributing marketing and sales information and...


  • Singapore DFI Retail Group Full time

    About DFI Retail GroupAt DFI Retail Group, we strive to deliver quality, value, and exceptional service to our customers through a compelling retail experience.Our company operates a vast network of stores, employing thousands of people across various countries.We aim to 'Sustainably Serve Asia for Generations with Everyday Moments' and prioritize...


  • Singapore Straits Retail Property Management Services Full time

    Reporting to the Head of Leasing, you will be responsible for all retail leasing functions for various shopping malls. Job Responsibilities: Support the Head of Leasing in planning and implementing leasing strategy and tenant mix Formulate and implement retail concepts and target prospective tenants with creative retail concepts Prospecting/leasing of...


  • Singapore Lagardère Travel Retail Full time

    About UsLagardere Travel Retail Singapore Pte Ltd is a leading travel retail company that operates across various markets. We offer a wide range of products and services, including food, beverages, and other convenience items. Our mission is to provide high-quality products and services to our customers while maintaining a safe and healthy working...


  • Singapore Luxury Careers Pte Ltd Full time

    Our Client: Our Client is a retail brand that originated in Switzerland. We seek a Retail Manager to drive sales growth within the boutique network, ensuring alignment with brand values and international standards. Job Responsibilities Brand & Customer Experience Management: Ensure the consistent delivery of premium brand values across all retail locations,...

  • Retail Manager

    2 days ago


    Singapore NAIL SPA LI REN JIA HUI Full time

    Key Responsibilities: Retail Operations Management: Oversee the daily operations of the retail section within the nail spa. Ensure the retail area is well-organized, visually appealing, and stocked with the latest products. Develop and implement strategies to drive retail sales and achieve revenue targets. Sales and Customer Service: Provide exceptional...


  • Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

    Job Description:We are seeking a highly organized and detail-oriented Inventory Management Specialist to join our team at LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Key Responsibilities:Conduct daily stock checks of products and report findings to the Inventory Planner, Senior Security Specialist, and Retail Manager.Coordinate and follow-up with Retail...


  • Singapore DFI Retail Group Full time

    About DFI Retail GroupDFI Retail Group is a prominent Asian retailer with a strong presence in the region.The company operates a portfolio of well-known brands across six key divisions: food, convenience, health and beauty, home furnishings, restaurants, and other retailing.With a vision to 'Sustainably Serve Asia for Generations with Everyday Moments,' DFI...