Vehicle Rental Experience Ambassador

5 days ago

Singapore Eurokars Leasing Full time

Overview
We are seeking a dynamic and customer-focused individual to join our team as a Rental Experience Ambassador. As a Rental Experience Ambassador in Eurokars Leasing, you will be the face of our business, ensuring that customers have a seamless and enjoyable experience throughout their rental journey. You will also be responsible for driving revenue growth by coordinating and optimizing day-to-day operations of our rental fleet and maintaining a welcoming and well-maintained lounge environment.
Key Responsibilities
Assist customers with the rental process – from welcoming them at the rental experience lounge to explaining rental policies, procedures, checking out/receiving rental vehicles and answering any questions they may have.
Verify and manage rental agreements, including proper documentation and compliance with company policies.
Coordinate the daily movement of rental vehicles to optimize fleet utilisation, ensure timely availability for customers, and streamline the rental process.
Execute quality control measures to ensure rental vehicles meet optimal safety and cleanliness standards.
Actively promote relevant additional services, upgrades, and products to customers to drive revenue growth and increase sales during the rental process.
Maintain the cleanliness, organisation, and ambiance of the rental experience lounge, ensuring that the lounge remains a welcoming and comfortable space for customers to relax and wait for their rental vehicles.
Collaborate with other teams, such as sales, fleet operations and marketing, to ensure a cohesive and positive customer experience across all touchpoints, amplify revenue performance, and facilitate efficient vehicle movement.
Continuously look for ways to enhance the overall rental experience for customers, providing recommendations and implementing improvements as needed.
Perform various administrative tasks related to rental operations, such as data entry, documentation, and record-keeping to support revenue tracking, lounge maintenance, vehicle movement planning, and customer satisfaction.
Embody our key business values every step of the way.
Qualifications
Diploma in Business, Operations Management, or a related field.
Previous experience in customer service, hospitality, sales, fleet management, or a related field is preferred.
Strong problem-solving skills with the ability to think quickly and make sound decisions in a fast-paced environment.
Ability to work collaboratively with cross-functional teams and external partners.
Customer-focused mindset with a commitment to delivering exceptional service.
Class 3/3A/3C driver’s license is a must, with at least 2 years of driving experience.
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