Retail Operations Executive
6 days ago
DRIVE BOUTIQUE STAFF FOCUS ON OPERATIONS EFFICIENCY
Consistently strive to improve store operational efficiency through improved processes, tools, and programs with a focus on optimization, liaising with relevant support functions (IT, F&A, Marketing, Security, Sales, Training, Logistics, HR, etc.).
Provide Central Retail Operations with recommendations on process gaps/bottlenecks to target in order to solve store challenges.
ENSURE PROCESSES/ POLICIES/ PROCEDURES/GUIDELINES IMPLEMENTATION/ REVISION
Partner with Central Retail Operations in the local adaptation, implementation, and execution of retail in-store projects/new initiatives/operations guidelines (e.g. Bulgari Store Essential Book).
Monitor boutique needs (process/tool/info) and revert to the relevant functions, optimize teamwork and problem-solving to track and monitor challenges/success stories to mitigate recurring store issues and share best practices.
Be responsible for store packaging, uniforms coordination and management, and other retail operations follow-up.
NEW PROJECTS/TECHNOLOGY IN STORE FACILITATOR
Support the introduction of new tools/technology/process in the store (e.g. traffic counting, Power BI Dashboards, App in stores), coordinating and boosting adoption and in-store engagement, monitoring and collecting users’ feedback, and partnering with all involved actors (e.g. Central Retail Operations, Local IT, Sales Trainers).
STORE SALES REPORTING/FEEDBACK COLLECTION
Analyze qualitative/quantitative feedback and report on store success and challenges (KPI's, sales, discounts, MS, incentives).
Guarantee Retail KPI achievement through close collaboration with Country Managers, Regional Trainers, and Store Managers (NPS, Mystery Shopping, Average Ticket Value, Prospect Conversion).
COMMERCIAL FILTER/POINT OF CONTACT FOR STORE MANAGERS
Act as a liaison between Store Managers and local/central departments ensuring smooth communication (newsletter, follow-up).
Serve as a liaison between a variety of stakeholders and Senior Management.
NETWORK
Support the Local Retail structure in the network development analysis and reporting.
Provide support in the store openings and renovations projects, managing operational activities with relevant departments.
Source and negotiate contracts with third-party vendors for store maintenance/security/hospitality wares/flowers to align requirements and costs for all stores.
Profile
ABOUT YOU:
We are looking for a unique and amazing talent, who brings along the following:
Minimum Diploma or Degree in relevant fields.
Business awareness.
Strong interpersonal and communication skills.
High proficiency in MS Excel/PowerPoint.
Fluent in English with strong communication and interpersonal skills.
A team player with positive energy and influence, excelling at managing multiple stakeholders within tight timelines.
Additional Information
Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.
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