RETAIL OPERATION EXECUTIVE
3 weeks ago
JOB DESCRIPTION
- Assist Operation Director in managing the entire operational aspect of the fashion retail boutique
- Oversee the recruitment, training and performance management of retail store employees
- Ensure exceptional customer service and customer experience standards are consistently met.
- Handle complex customer inquiries, concerns, and escalations, ensuring resolution.
- Enforce store policies, procedures, and safety measures to create a secure environment.
- Manage inventory control, stock replenishment, and ensure visual merchandising aligns with marketing and product strategies.
- Develop and execute sales and operational strategies to achieve sales goals.
- Analyze sales data, market trends, and customer insights for informed decision-making.
- Manage cash handling, financial reporting, and compliance.
- Collaborate with other departments, such as marketing and merchandising, to optimize operations.
- Any other ad-hoc duties
JOB REQUIREMENT
- Must be willing to work retail hours
- Excellent communication & multi-tasking skills
- Good team player, self-discipline with strong interpersonal skills
- Effectively bilingual in both written and spoken languages
- Proficient in MS Office applications, particularly MS Excel (VLOOKUP, Conditional Formatting, and Pivot Table).
Tell employers what skills you have
Visual Merchandising
Customer Experience
Interpersonal Skills
Multitasking Skills
Inventory
Exceptional Customer Service
Merchandising
Inventory Control
MS Office
Excel
Team Player
Customer Service
Vlookup
Shipping
Performance Management
Financial Reporting
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