Head of Client Management, Managing Director

Head of Client Management, Managing Director The Managing Director is a strategic leader responsible for overseeing client engagement, service delivery, relationship management, and sales coordination across Southeast Asia. This role ensures operational excellence, drives business growth, and fosters a high-performing, client-centric team culture. What You Will Be Responsible For Client Relationship & Service Management Develop and execute strategies to enhance client satisfaction and retention. Build and maintain strong, long-term relationships with key clients. Serve as the primary point of contact for strategic accounts. Understand client needs, business goals, and industry trends to proactively offer solutions. Operational Oversight & Controls Oversee all facets of client management, including onboarding, servicing, and relationship development. Ensure timely and high-quality delivery of services or products. Collaborate with the COO and operations teams to drive service quality, productivity, and transformation initiatives. Resolve escalated client issues and manage crisis situations effectively. Sales & Strategic Growth Partner with commercial teams to identify growth opportunities and expand client relationships. Support cross-selling initiatives and contribute to achieving financial targets. Oversee client onboarding and ensure smooth transitions. Talent Management Lead and mentor the client management team. Set performance goals, provide coaching, and ensure professional development. Foster a culture of client-centricity and excellence. Additional Information Key Performance Indicators (OKRs) Net Promoter Score (NPS) improvement and reduction of red-rated clients. Client retention and satisfaction. Execution of strategic initiatives (e.g., Polaris), incident/claims/risk management, and governance. Achievement of sales targets and revenue growth. Resource management for business pipeline. Survey participation, training completion, and diversity goals. Span of Control Direct and indirect leadership of client relationship managers, client service executives, and professional services staff across multiple countries and business lines. Oversight of a diverse client portfolio, including strategic accounts and regional clients with significant revenue impact. These Skills Will Help You Succeed In This Role Strategic Leadership – Setting vision, driving long-term goals, and inspiring teams. Financial & Commercial Acumen – Managing budgets, analyzing data, and identifying growth opportunities. Operational Excellence – Overseeing processes, risk management, and transformation initiatives. People Leadership – Building high-performing teams, mentoring, and fostering a culture of accountability. Stakeholder Management – Engaging clients, partners, and internal teams effectively. Communication & Influence – Clear, persuasive communication and executive presence. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Job ID: R- #J-18808-Ljbffr